Client Operations Specialist
Brault
full-time
Posted on:
Location Type: Remote
Location: California • United States
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Salary
💰 $26 - $34 per hour
About the role
- In conjunction with the Director of Client Experience, manages the onboarding and setup of new clients.
- Serves as primary point of contact for routine client requests and updates.
- Responsible for month End close, and creation and distribution of reports.
- Preparation and analysis of standard reports and spreadsheets.
- Track chart flow all the way thru posting in the billing system.
- Track performance of contracted payors.
- Maintain provider file and its unique set-up.
- Track payment patterns and fluctuation of Accounts Receivable.
- Tracking collection agency assignments and its performance.
- Track and analyze daily Key Indicators and Service Level Agreement for Clients as assigned.
- Identify and report possible risk areas and provide suggestions for solution.
- Attend meeting calls during month end, contract review, provider enrollment review and accounts receivable review.
- Ad hoc reports as requested from clients and client managers.
- Financial hardship request reviews from patients.
Requirements
- Bachelor’s degree preferred in related field
- 2-4 years’ experience in healthcare operations, billing, or revenue cycle.
- 1-3 years’ experience in client services or account management.
- Proficient medical billing computer platforms.
- Experience with Athena IDX preferred.
- Familiarity with Service Level Agreements and KPI tracking.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical billingreport creationdata analysisAccounts Receivable trackingKPI trackingfinancial analysisrisk assessment
Soft Skills
client managementcommunicationproblem-solvingorganizational skills