Brasil TecPar

Collections Assistant

Brasil TecPar

full-time

Posted on:

Location Type: Hybrid

Location: Itaara • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Handle requests on the Huggy platform;
  • Respond to customer requests related to contract cancellations;
  • Manage ombudsman/customer relations inquiries (compliments, suggestions, and complaints);
  • Measure customer satisfaction and forward improvement suggestions based on customer complaints;
  • Conduct post-sale follow-up and work on retention of the client portfolio.

Requirements

  • Customer service experience is preferred;
  • Basic computer and internet skills;
  • Basic knowledge of Microsoft Office.
Benefits
  • RVI - Incentivized variable remuneration;
  • Profit Sharing Program (PLR);
  • Childcare assistance;
  • Life insurance;
  • Meal voucher / Food allowance;
  • Transportation voucher;
  • Mobility allowance;
  • Unimed health plan;
  • Dental plan;
  • Gym discounts (TotalPass);
  • C4Life;
  • Discounted internet and mobile phone plans.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicecustomer relationscommunicationproblem-solvingretentioncustomer satisfactioncomplaint managementsuggestion handlingpost-sale follow-upinquiry management