FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Collections Assistant
Brasil TecParAssistente de Cobrança recuperando créditos e reduzindo inadimplência para provedor de internet brasileiro. Negociando débitos, acompanhando pagamentos e apoiando a retenção de clientes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in collections processes, including negotiation of payment agreements and monitoring of delinquency and aging reports. Proficient in customer service and maintaining accurate records in CRM systems while meeting performance indicators.
Highest-signal resume keywords
Collections ExperienceCustomer ServiceNegotiation SkillsKPI MonitoringMicrosoft Office
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
CollectionsPayment AgreementsCustomer Record ManagementDelinquency MonitoringPerformance Indicators
Soft Skills
CommunicationNegotiationProblem-Solving
Tools & Technologies
CRMZendesk
Industry Keywords
Debt RecoveryPayment ProcessingChurn ReductionService Suspension
About the role
Key responsibilities & impact- Perform outbound and inbound collections (phone, WhatsApp, e-mail and internal system).
- Negotiate outstanding debts and formalize payment agreements.
- Issue boleto payment slips and monitor payments.
- Update customer records and log interactions in the system (e.g., CRM/Zendesk).
- Monitor delinquency and aging reports.
- Apply service suspensions and reactivations according to company policy.
- Support retention efforts for delinquent customers.
- Meet recovery targets and performance indicators (RVI, efficiency, productivity).
- Monitor KPIs, including percentage of debt recovered, number of agreements closed, broken payment promises, TMA (average handling time), daily productivity, and reduction of churn due to delinquency.
Requirements
What you’ll need- High school diploma (completed).
- Customer service experience preferred.
- Basic computer and internet skills.
- Basic knowledge of Microsoft Office.
- Previous experience in collections is a plus.
- Cyclical schedule: one week 9:00 AM–7:00 PM with Saturday off; the following week 10:00 AM–7:00 PM with 4 hours on Saturday.
Benefits
Comp & perks- RVI - Variable incentive pay
- Profit Sharing (PLR)
- Childcare assistance
- Life insurance
- Meal and food allowance
- Transportation voucher
- Mobility assistance
- Unimed health plan
- Dental plan
- Gym discounts (TotalPass)
- C4Life
- Discounted internet and mobile phone plans