Premium Corporate Customer Support Analyst – SDM

Brasil TecPar

Professional assisting in corporate customer support for effective service. Engaging in team collaboration and process improvement efforts.

Posted 7/3/2026full-timeRemote • 🇧🇷 BrazilJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in B2B relationship management and process oversight, ensuring high-quality user support and operational efficiency. Proficient in IT knowledge, including hardware, software, and network fundamentals, while fostering a collaborative team environment.

Highest-signal resume keywords

B2B Relationship ManagementUser Support ExperienceProcess ManagementKnowledge of IT InfrastructureProficiency in Google Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

User SupportKnowledge of ITBasic TCP/IP NetworkingKnowledge of Fiber InfrastructureKnowledge of Radio InfrastructureComputer ApplicationsExcel Proficiency

Soft Skills

Formal Email WritingTelephone EtiquetteTeam CollaborationAttention to Detail

Industry Keywords

Customer ServicePerformance MonitoringService Workflow Management

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Strategic Support: Provide direct support to coordination and guide the assistants team.
B2B Relationship: Ensure excellent corporate service focused on partner satisfaction and retention.
Process Management: Monitor service workflows with a critical eye and attention to detail.
Support the customer service team, ensuring quality, speed and efficiency in client relations.
Monitor performance indicators and propose improvement actions when necessary.
Provide direct support to the team during service interactions, ensuring alignment and process standardization.
Promote a collaborative, positive and motivating environment among team members.
Act as the Coordinator’s direct point of contact, providing full support for the area’s operational and strategic demands.

Requirements

What you’ll need

Experience providing user support.
Knowledge of IT (hardware and software).
User-level computer skills.
Basic knowledge of TCP/IP networks is desirable.
Knowledge of fiber infrastructure is desirable.
Knowledge of radio infrastructure is desirable.
Good formal email writing and telephone etiquette.
Currently enrolled in Computer Networks, Systems Analysis and Development and/or related fields is a plus for the selection process.
Preferably at least 6 months’ experience as a CAC/CSE/SDM assistant.
No disciplinary measures received in the last 6 months.
Knowledge of computer applications and Google tools, especially Excel.

Benefits

Comp & perks

We welcome candidates with disabilities and/or those who have been rehabilitated — your talent is valuable to us!
Growth-oriented environment: interpersonal relationships are valued.
Determination to achieve results.