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Premium Corporate Customer Support Analyst – SDM
Brasil TecParProfessional assisting in corporate customer support for effective service. Engaging in team collaboration and process improvement efforts.
Tech Stack
Tools & technologiesTCP/IP
About the role
Key responsibilities & impact- Strategic Support: Provide direct support to coordination and guide the assistants team.
- B2B Relationship: Ensure excellent corporate service focused on partner satisfaction and retention.
- Process Management: Monitor service workflows with a critical eye and attention to detail.
- Support the customer service team, ensuring quality, speed and efficiency in client relations.
- Monitor performance indicators and propose improvement actions when necessary.
- Provide direct support to the team during service interactions, ensuring alignment and process standardization.
- Promote a collaborative, positive and motivating environment among team members.
- Act as the Coordinator’s direct point of contact, providing full support for the area’s operational and strategic demands.
Requirements
What you’ll need- Experience providing user support.
- Knowledge of IT (hardware and software).
- User-level computer skills.
- Basic knowledge of TCP/IP networks is desirable.
- Knowledge of fiber infrastructure is desirable.
- Knowledge of radio infrastructure is desirable.
- Good formal email writing and telephone etiquette.
- Currently enrolled in Computer Networks, Systems Analysis and Development and/or related fields is a plus for the selection process.
- Preferably at least 6 months’ experience as a CAC/CSE/SDM assistant.
- No disciplinary measures received in the last 6 months.
- Knowledge of computer applications and Google tools, especially Excel.
Benefits
Comp & perks- We welcome candidates with disabilities and/or those who have been rehabilitated — your talent is valuable to us!
- Growth-oriented environment: interpersonal relationships are valued.
- Determination to achieve results.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
User SupportKnowledge of ITBasic TCP/IP NetworkingKnowledge of Fiber InfrastructureKnowledge of Radio InfrastructureComputer ApplicationsExcel Proficiency
Soft Skills
Formal Email WritingTelephone EtiquetteTeam CollaborationAttention to Detail