IT Assistant

Brasil TecPar

IT Assistant providing technical support and operational assistance at Brasil TecPar. Manage equipment and user access while ensuring smooth IT operations in diverse locations.

Posted 6/24/2026full-timeCuiabá • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide operational and technical IT support
Handle tickets, manage assets, and oversee equipment and SIM cards
Provide logistical support for shipping and receiving technological materials
Unlock and reset passwords
Perform triage in the primary IT ticket queue
Resolve requests related to equipment, systems, and access
Dispatch tickets to Level 1 and Level 2 support queues
Manage equipment, ensuring inventory control and support for local users
Prepare, ship, and collect equipment via mail/courier
Support granting access to systems, Authenticator, and standard corporate tools
Update and maintain the asset inventory in the GLPI system (recording equipment receipts, dispatches, and movements).

Requirements

What you’ll need

High school diploma required; technical course desirable. (University degree in progress in IT or related fields is a plus).
Previous experience in IT support and user assistance.
Basic knowledge of ticketing/IT service management systems (GLPI).
Familiarity with software installation and device configuration.
Knowledge of Active Directory, access provisioning, and password resets.
Experience installing peripherals and printers.
Knowledge of hardware and maintenance for notebooks and desktops.
Familiarity with Google Workspace tools (a plus).
Organized and detail-oriented.
Good written and verbal communication skills.
Proactive with the ability to prioritize tasks.
Team player with a results-oriented mindset.

Benefits

Comp & perks

RVI - Incentivized variable compensation
Profit Sharing (PLR)
Childcare assistance
Life insurance
Meal allowance
Food allowance
Transportation voucher
Mobility allowance
Unimed health plan
Dental plan
Gym discounts (TotalPass)
C4Life
Discounted internet and mobile phone plans.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supportticketing systemsGLPIActive Directorypassword resetssoftware installationdevice configurationhardware maintenanceperipherals installationprinter installation

Soft Skills

organizeddetail-orientedwritten communicationverbal communicationproactivetask prioritizationteam playerresults-oriented

Certifications

high school diplomatechnical course