Mid-level Network Incident Analyst

Brasil TecPar

Analista de Incidentes de Redes Pleno at Brasil TecPar resolving complex networking issues for ISP clients. Collaborating directly with customers and handling critical incidents efficiently.

Posted 5/28/2026full-timeRemote • BrasilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Direct, decisive customer support: Serve as the technical entry point for ISP customers, diagnosing and resolving issues without the need for basic escalation.
Keep customers informed about the status of critical incidents in a clear, empathetic and professional manner.
Network troubleshooting: Identify and resolve connectivity failures, latency issues and packet loss in transport and IP transit environments.
Routing configuration and adjustments: Perform maintenance and tuning of BGP and OSPF protocols, and configure VLANs, QinQ and tunnels.

Requirements

What you’ll need

Experience: Specialized support for service providers or operators (ISP/Telco).
Routing protocols: Practical experience configuring and troubleshooting BGP and OSPF sessions.
Networks and infrastructure: Proficiency in IPv4 and IPv6 addressing, VLANs and Layer 2 protocols.
Transport environments: Familiarity with MPLS and QinQ to understand data flow to the customer.
Interpersonal communication: Strong technical skills and empathy for direct customer interaction.
Education: Bachelor’s degree or Technologist in Computer Networks, Telecommunications/Network Engineering, Computer Science or related IT fields.
Technical training: Completed technical course in Telecommunications, Electronics or IT with hands-on experience in the field.
Industry certifications: Cisco (CCNA/CCNP), Huawei (HCIA/HCIP), MikroTik (MTCNA/MTCRE) or Juniper (JNCIA).

Benefits

Comp & perks

RVI – Performance-based variable compensation
Profit Sharing (PLR)
Childcare assistance
Life insurance
Meal allowance / Food benefit
Transportation voucher
Mobility allowance
Unimed health plan
Dental plan
Discounts at gyms (TotalPass)
C4Life
Discounted internet and mobile phone plans

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

BGPOSPFVLANsQinQMPLSIPv4IPv6network troubleshootingrouting configurationpacket loss resolution

Soft Skills

customer supportempathycommunicationtechnical skillsdecisivenessprofessionalismclarityproblem-solvinginterpersonal skillsdirect customer interaction

Certifications

CCNACCNPHCIAHCIPMTCNAMTCREJNCIA