Associate, Platform Operations

BranchLab

Associate in Platform Operations supporting audience-led campaigns for healthcare commercialization. Collaborating with teams to ensure audience deliveries are accurate and well-documented.

Posted 6/1/2026full-timeBoulder • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Support low- to medium-complexity audience builds and distributions with guidance from Platform Operations team members.
Execute defined workflows for audience setup, distribution, QA, status tracking, and documentation.
Help ensure accuracy across audience logic, codes, taxonomy, rates, client seat IDs, delivery status, and other setup details.
Monitor assigned delivery tasks and raise blockers, inconsistencies, or unclear requirements early.
Maintain clear documentation of delivery status, required inputs, completed QA steps, and open issues.
Complete QA steps carefully to help ensure audience builds and distributions are accurate before delivery.
Review audience setup details, delivery instructions, partner requirements, and internal trackers for completeness and consistency.
Follow established best practices for documentation, QA, partner communication, and delivery tracking.
Identify opportunities to reduce errors, clarify workflows, and improve delivery timelines.
Support initial troubleshooting when audience delivery, activation, or campaign setup issues arise.
Gather relevant context, documentation, screenshots, partner updates, and internal details to help diagnose issues.
Escalate delivery issues, data discrepancies, timeline risks, or unclear partner responses appropriately.
Track open troubleshooting items and communicate updates to internal stakeholders.
Learn how campaign performance, audience quality, partner workflows, and client objectives influence troubleshooting decisions.
Work closely with Platform Operations team members to complete assigned tasks accurately and on time.
Collaborate with Client Services and other internal partners to understand client objectives, requirements, timelines, and delivery expectations.
Provide helpful status updates and context when asked.
Contribute to a supportive, collaborative team culture where accuracy, responsiveness, and client impact matter — and where teammates help each other do great work.
Build an understanding of how audience strategy, campaign performance, delivery partners, and client goals connect.

Requirements

What you’ll need

0–2 years of experience in platform operations, campaign operations, client operations, media operations, data operations, or a related role.
Strong attention to detail and commitment to accuracy.
Ability to follow defined processes and complete work reliably against deadlines.
Strong organizational skills and ability to manage multiple assigned tasks at once.
Clear written and verbal communication skills.
Comfort asking clarifying questions and escalating blockers early.
Interest in audience strategy, campaign activation, healthcare commercialization, data-driven marketing, or platform operations.
Excited to work in a fast-paced, high-growth startup environment where priorities can shift quickly and new processes are still being built.
Flexible, proactive, collaborative, and willing to jump in where needed to support the team and help move work forward.

Benefits

Comp & perks

Competitive Salary & Comprehensive Benefits
Equity Opportunities – Grow with the company

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

attention to detailcommitment to accuracyorganizational skillsclear communication skillsability to manage multiple tasksproactivecollaborativeflexibilityproblem-solvingresponsiveness