Technical Support Engineer

Branch

Technical Support Engineer resolving customer issues across Branch’s mobile SaaS attribution, SDK, and analytics platform. Troubleshooting with SQL, APIs, logs, and browser developer tools.

Posted 8/19/2026full-timeRemote • 🇨🇦 CanadaJuniorMid-Level💰 CA$60,000 - CA$90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and customer service, with a strong ability to analyze and resolve complex issues using SQL, APIs, and web troubleshooting tools. Proficient in collaborating with cross-functional teams to enhance customer experiences and maintain high service levels.

Highest-signal resume keywords

Technical SupportSQL ProficiencyAPIs KnowledgeChrome Developer Tools ExperienceCustomer Experience Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLAPIsChrome Developer ToolsMobile SDK TroubleshootingJavaScriptHTMLCSS

Soft Skills

Interpersonal SkillsMulti-taskingAttention to DetailProblem Solving

Tools & Technologies

ZendeskGuruNotionJIRA

Industry Keywords

Mar-techSaaSTechnical AssistanceCustomer SupportRoot-Cause Analysis

Tech Stack

Tools & technologies

JavaScriptSQL

About the role

Key responsibilities & impact

Own and resolve incoming technical support requests on the ticketing platform
Provide expert technical assistance to Branch customers
Investigate complex issues and bugs through replication, log analysis, and root-cause analysis
Collaborate with Account Management, Product, and Engineering teams to advocate for customer needs and ensure timely resolutions
Meet or exceed deadlines and SLAs during high-volume periods
Use Zendesk, Guru, Notion, and JIRA to document solutions and improve the internal knowledge base
Learn new technologies and Branch product updates to remain a technical resource

Requirements

What you’ll need

2+ years in a technical, customer-facing role
Proven track record of providing amazing customer experiences
Superior interpersonal skills
Ability to translate complex technical concepts into clear, actionable advice
Proficiency with SQL and APIs
Hands-on experience using Chrome Developer Tools for web-based troubleshooting
Ability to multi-task and manage a high volume of tickets without sacrificing quality or attention to detail
Ability to learn new technology quickly
Passion for solving intricate product and technical questions
Experience working with, building, or troubleshooting mobile SDKs or native mobile app code (nice to have)
Familiarity with JavaScript, HTML, and CSS (nice to have)
Prior experience in Mar-tech or a high-growth SaaS environment (nice to have)
Must be located in Canada; the role does not qualify for relocation or visa sponsorship

Benefits

Comp & perks

10% annual bonus tied to company goals
Potential equity for qualifying positions
Health and wellness programs
Paid time off
Retirement planning options
Comprehensive benefits package