Agency Support Specialist

Branch

Agency Support Specialist at Branch supporting independent agents through phone, chat, and email interactions. Resolving inquiries and ensuring a positive experience for agents in the insurance process.

Posted 5/22/2026full-timeRemote • Alabama, Arizona, Connecticut, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Wisconsin • 🇺🇸 United StatesJunior💰 $19 - $27 per hourWebsite

About the role

Key responsibilities & impact

Provide prompt, easy-to-understand support to independent agents via inbound and outbound calls, chat, and email.
Resolve standard servicing, billing, and technical questions using established workflows and tools.
Accurately interpret policy language and escalate risk or underwriting concerns as needed.
Master the use of support systems (e.g., Staff, billing platforms) to complete agent requests efficiently.
Proactively surface feedback and insights to improve the agent experience and internal workflows.
Work collaboratively in a fast-paced, team-based environment while maintaining schedule and documentation standards.

Requirements

What you’ll need

Current Property & Casualty license required.
A High School diploma or GED required.
1-3 years of previous Customer Service experience required.
Ability to prioritize and multitask, including navigating through multiple business applications.
Self-driven and thrives in a remote environment.
Strong interpersonal and communication skills.
Tenacious problem solver.
Experience in a fast-paced contact center environment preferred.
Excellent communication skills that reflect an ability to present and receive feedback in a positive way.
Working knowledge of Google products, remote collaboration tools (Zoom/Slack).
Follow call flow, and a structured chat flow, to ensure efficient and engaging conversations.
Strong desire to connect with people and a track record of strong relationships.

Benefits

Comp & perks

Above-market salary—Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
Pay equity and transparency—Our pay isn’t just above market, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
Remote-first (with perks)—Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters and Chicago hub if you’d like to join us in an office.
Flexible YouTime—We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
Employee stock options—You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
Medical, vision, dental—Get all the coverage you need for a healthy, happy life. We’ll also contribute $150 per month to a health savings account (HSA), administered by Branch.
401k and contribution matching—Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer ServiceProblem SolvingPolicy InterpretationBilling SupportTechnical SupportWorkflow ManagementMultitaskingCall Flow ManagementChat Flow Management

Soft Skills

Interpersonal SkillsCommunication SkillsTeam CollaborationSelf-DrivenFeedback PresentationRelationship BuildingTime ManagementAdaptabilityTenacity

Certifications

Property & Casualty LicenseHigh School DiplomaGED