Branch

Underwriting Operations Manager

Branch

full-time

Posted on:

Location Type: Remote

Location: Alabama • Arizona • United States

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Salary

💰 $112,000 per year

About the role

  • Leads and develops a high-performing team of Underwriting Operations Specialists, setting clear expectations, fostering accountability, and building a culture of trust and continuous growth.
  • Shapes and refines underwriting operational processes, ensuring they are well-documented, scalable, and aligned to Branch’s philosophy, appetite, and practices.
  • Partners closely with the Underwriting Practices team to translate strategic direction into operational execution that supports business goals.
  • Analyzes workload trends, policy action rates, and operational metrics to identify opportunities for increased efficiency, automation, and capability enhancement—presenting data-backed recommendations to leadership.
  • Oversees quality, SLA, and communication standards, proactively addressing performance gaps and implementing corrective actions where needed.
  • Drives a culture of continuous improvement, ensuring operational protocols evolve with business needs and industry best practices.
  • Manages relationships with third-party service providers, ensuring service levels meet Branch’s underwriting support objectives and representing Branch’s needs in vendor strategy discussions.
  • Serves as an escalation point for complex or ambiguous policy scenarios, exercising sound judgment within authority and modeling effective decision-making for the team.
  • Balances day-to-day task delivery with intentional talent development, coaching individuals to take on greater scope and impact.
  • Partners with Technology, QA, and Data teams to design and approve test strategies that validate functional and financial outcomes of underwriting initiatives.

Requirements

  • Extensive industry experience: 5+ years in P&C Personal Lines insurance underwriting, product, or agency, with proven success in delivering operational and business outcomes.
  • Leadership track record: 2+ years in roles accountable for operational processing, corrective action, or project enablement, with demonstrated ability to lead teams, drive accountability, and achieve sustained results.
  • People leadership capability: Preferred experience managing teams, including full-cycle hiring, onboarding, performance coaching, and career development.
  • Cross-functional influence: Proven ability to collaborate across multiple teams and departments to align on priorities, solve complex problems, and deliver shared goals.
  • Advanced communication skills: Strong oral, written, and presentation skills, with the ability to facilitate discussions, lead training, and present to diverse audiences, including senior stakeholders.
  • Operational analytics and decision-making: Comfort with workload management reporting, interpreting metrics, and using data to inform decisions; experience driving process automation initiatives.
  • Adaptability in ambiguity: Thrives in evolving environments; able to set direction and execute effectively with limited structure.
  • Continuous improvement mindset: Instinctively identifies process gaps and proposes innovative, data-backed solutions that drive efficiency and scalability.
  • Technical fluency: Solid understanding of technology’s role in underwriting operations, including experience with workflow automation, task management, and policy administration systems.
  • Education: Four-year college degree or equivalent professional experience desired.
Benefits
  • Above-market salary - Branch is a data-driven company, so we do the math on salaries, too. If you get an offer from Branch, you can expect compensation that hits above the mark.
  • Pay equity and transparency - Our pay isn’t just market-driven, it’s equitable. We let experience and performance drive your success, never your gender, race, orientation, or beliefs.
  • Remote-first (with perks) - Work from where you’re most comfortable. We’ll take care of your work from home set-up and monthly internet. We also have a Columbus headquarters if you’d like to join us in an office.
  • Flexible YouTime - We don’t just let you control your own time off. We actually encourage you to use it. After your first year at Branch, we’ll give you $1000 toward your next vacation.
  • Employee stock options - You’re not just an employee. If you’re full-time, you’re also a part-owner. You’ll have stock options so you can invest in the company you’re helping to grow.
  • Medical, vision, dental - Get all the coverage you need for a healthy, happy life.
  • 401k and contribution matching - Invest in your future. Branch helps you get to retirement on time with a portion of your contributions matched each month.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
P&C Personal Lines insurance underwritingoperational processingcorrective actionproject enablementoperational analyticsprocess automationworkload management reportingdata interpretationworkflow automationpolicy administration systems
Soft Skills
leadershipaccountabilityteam managementcross-functional collaborationadvanced communicationpresentation skillsproblem-solvingadaptabilitycontinuous improvement mindsetcoaching