Customer Success Associate
Branch International
contract
Posted on:
Location Type: Hybrid
Location: Mumbai • India
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About the role
- Delivering efficient and friendly responses to customer across different channels (main responsibility)
- Evaluate loan applications for new borrowers applying for Branch loans, find and prevent fraud (main responsibility)
- Proactively reaching out to borrowers who have missed payments
- Escalating customer feedback and IT bugs to help improve our product
- Manage refunds, repayments, and other payment processes
- Various administrative projects as needed
Requirements
- 1-4 years of previous job experience in customer service primarily via calling
- Proficient in Hindi and English communication
- Passionate about our mission and our customers
- Highly entrepreneurial, proactive, and willing to get your hands dirty
- Excellent communication skills, both oral and written
- Good grammar, spelling and punctuation
- Driven by data and highly analytical, good understanding of excel preferred
- Ideal candidates will be extremely flexible with scheduling e.g. willing to work on weekends and occasionally holidays
Benefits
- Competitive salary and equity package
- Fully-paid Group Medical Insurance for you
- Maternity leave
- Team meals and social events- Virtual and In-person
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisExcelloan evaluationfraud preventionpayment processing
Soft skills
customer servicecommunicationproactivityentrepreneurial spiritflexibilityanalytical thinking