Customer Success Manager

BrainPOP

Customer Success Manager managing K-12 partner schools with customer engagement and retention. Overseeing onboarding and upselling opportunities in a hybrid work environment.

Posted 6/1/2026full-timeNorth Carolina, South Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee a school book of business, driving engagement, retention, and growth
Manage partner schools from onboarding to renewal
Identify upsell opportunities
Provide exceptional support through a deep understanding of BrainPOP’s products and customer needs
Travel occasionally for on-site customer engagements and/or conferences
Act as the relationship manager and oversee all aspects of partners' onboarding and implementation process

Requirements

What you’ll need

2-3+ years experience in software sales and/or account management in K-12
Experience managing a high-volume BoB
Proven capability in identifying value-based opportunities for current partners
Experience with software implementations (K-12 is a plus)
Experience with a CRM and the ability to forecast and create reports
Experience in a K-12 district is a plus.

Benefits

Comp & perks

Hybrid work environment
Competitive pay bands
Diverse and inclusive workplace
Professional growth opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

software salesaccount managementsoftware implementationsreport creationforecasting

Soft Skills

engagementretentiongrowthcustomer supportrelationship management