Customer Success Manager – Northeast, NJ

BrainPOP

Customer Success Manager at BrainPOP driving growth for K-12 school districts. Cultivating partnerships and maximizing engagement for strategic educational resources.

Posted 5/7/2026full-timeNew York City • New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Own the end-to-end success of significant and strategic partner school districts
Proactively identify and pursue growth opportunities within your assigned districts
Create accurate pricing proposals
Develop comprehensive expertise in BrainPOP's products
Serve as the primary relationship manager
Maintain consistent communication with district and school leaders
Collaborate with fellow Customer Success team members
Partner closely with teams across BrainPOP
Develop and execute strategic account-based growth plans

Requirements

What you’ll need

5+ years experience in enterprise software sales or account management in K-12 supplemental curriculum
Proven experience in identifying value-based opportunities for customers, advocating partner needs internally and externally
Knowledgeable about the K-12 landscape at the national and state level
Experience with software implementations in K-12
Experience managing pipeline in a CRM (Salesforce preferred)
Proven competencies in project and time management

Benefits

Comp & perks

Competitive salary
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise software salesaccount managementpricing proposalssoftware implementationspipeline managementCRMSalesforceproject managementtime management

Soft Skills

relationship managementcommunicationcollaborationadvocacystrategic planning