Support Specialist – Image Guided Surgery, IGS

Brainlab

Support Specialist in Image Guided Surgery for Brainlab, serving Scandinavia hospital installations with travel. Manage installations, support, and customer training in healthcare technology.

Posted 5/7/2026full-timeRemote • 🇸🇪 SwedenMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Perform installations, preventive maintenance, inspections and repairs of products
Execute SW and HW updates or upgrades
Perform product verifications and calibrations
Perform routine troubleshooting and root cause analysis
Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams
Complete every installation or service assignment efficiently and in a timely manner
Keep customer up-to-date regarding their requests and minimize down time
Establish a professional and robust customer relationship
Instruct and educate customer and staff in proper use of products and services
Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
Actively live the team approach on a regional and European level
Keep up to date with assigned trainings, re-trainings and certifications
Keep abreast of developments regarding Brainlab and competitive products and services
Deliver high level customer service

Requirements

What you’ll need

Preferably you have completed a Bachelors or Master degree in Engineering/Technology, Medical Technology or a technical or IT-related degree or you are equivalent through experience.
Self-planning, organization and implementation of all service activities
Adapt in working as part of a team or individually
Willingness to travel within the Scandinavian region and abroad
Fluent in one of the Scandinavian languages (Swedish/Danish/Norwegian). Knowledge in Finnish will be considered a plus
Knowledge of IT-networks and server environments is also a big plus

Benefits

Comp & perks

Company car, cell phone, laptop - also for private use
Flexible working hours as well as homeoffice
Comprehensive training and continuing education opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

installationspreventive maintenanceinspectionsrepairsSW updatesHW upgradestroubleshootingroot cause analysisnetwork diagramscalibrations

Soft Skills

self-planningorganizationteamworkcustomer relationshipcommunicationadaptabilitycustomer serviceinstructioneducationtimeliness

Certifications

Bachelors degreeMaster degreeEngineeringMedical Technologytechnical degreeIT-related degree