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About the role
Key responsibilities & impact- Perform installations, preventive maintenance, inspections and repairs of products
- Execute SW and HW updates or upgrades
- Perform product verifications and calibrations
- Perform routine troubleshooting and root cause analysis
- Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams
- Complete every installation or service assignment efficiently and in a timely manner
- Keep customer up-to-date regarding their requests and minimize down time
- Establish a professional and robust customer relationship
- Instruct and educate customer and staff in proper use of products and services
- Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
- Actively live the team approach on a regional and European level
- Keep up to date with assigned trainings, re-trainings and certifications
- Keep abreast of developments regarding Brainlab and competitive products and services
- Deliver high level customer service
Requirements
What you’ll need- Preferably you have completed a Bachelors or Master degree in Engineering/Technology, Medical Technology or a technical or IT-related degree or you are equivalent through experience.
- Self-planning, organization and implementation of all service activities
- Adapt in working as part of a team or individually
- Willingness to travel within the Scandinavian region and abroad
- Fluent in one of the Scandinavian languages (Swedish/Danish/Norwegian). Knowledge in Finnish will be considered a plus
- Knowledge of IT-networks and server environments is also a big plus
Benefits
Comp & perks- Company car, cell phone, laptop - also for private use
- Flexible working hours as well as homeoffice
- Comprehensive training and continuing education opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installationspreventive maintenanceinspectionsrepairsSW updatesHW upgradestroubleshootingroot cause analysisnetwork diagramscalibrations
Soft Skills
self-planningorganizationteamworkcustomer relationshipcommunicationadaptabilitycustomer serviceinstructioneducationtimeliness
Certifications
Bachelors degreeMaster degreeEngineeringMedical Technologytechnical degreeIT-related degree