Brainlab

Customer Support

• Perform installations, preventive maintenance, inspections and repairs of products
• Execute SW and HW updates or upgrades
• Perform product verifications and calibrations
• Perform routine troubleshooting and root cause analysis
• Read, analyze, interpret/arrange network diagrams, schematics and wiring diagrams
• Complete every installation or service assignment efficiently and in a timely manner
• Keep customer up-to-date regarding their requests and minimize down time
• Establish a professional and robust customer relationship
• Instruct and educate customer and staff in proper use of products and services
• Perform and document all mandatory administrative tasks accurately according the Brainlab policies in a timely manner
• Actively live the team approach on a regional and European level
• Keep up to date with assigned trainings, re-trainings and certifications
• Keep abreast of developments regarding Brainlab and competitive products and services
• Deliver high level customer service

Support Specialist – Image Guided Surgery, IGS

Therapist

• Engage and build meaningful relationships with customers and partners
• Foster existing relationships and create a trusting foundation for further opportunities
• Ensure timely involvement in all applicable tenders, working together with customers
• Travel to existing customer hospitals to expand the product portfolio at those sites
• Visit new customers to develop our business and lead/manage the complete sales process
• Communicate with strategic partners and develop a creative mid and long term strategy in alignment with Brainlab corporate strategy
• Gather accurate forecast and applicable data to perform budget planning
• Generate and maintain a complete and consistent customer database for assigned territory
• Attend national and international meetings and symposia
• Represent Brainlab in the Association of Healthcare Technology Providers for diagnostic imaging and radiotherapy
• Closely work with UK and Ireland cancer charities to educate and support them on Brainlab’s technology and the benefits for patients

Support Specialist – Image Guided Surgery, IGS

Regional Sales Manager – Radiotherapy, RT