Bragg

IT Support Specialist

Bragg

full-time

Posted on:

Location Type: Hybrid

Location: Ljubljana • 🇸🇮 Slovenia

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Job Level

Junior

Tech Stack

DNSLinuxMacOSServiceNowTCP/IP

About the role

  • Provide timely and effective technical support to our employees via ticketing system, email, chat, and in-person/remote sessions
  • Log and track IT issues, ensuring proper documentation and timely resolution
  • Install and maintain IT equipment and software, supporting employees and office needs
  • Configure and manage systems across Windows, Apple, and Linux platforms for security and efficiency
  • Contribute to internal IT projects, such as system upgrades, office expansions, and the implementation of new technologies
  • Create and maintain clear, user-friendly documentation and knowledge base articles for common issues and procedures
  • Manage IT inventory, including hardware and software licenses

Requirements

  • A minimum of 1-2 years of experience in an IT support or helpdesk role
  • Proven experience supporting Windows, macOS and Linux, environments
  • Understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN)
  • Hands-on experience with user account management (e.g., Active Directory, LDAP)
  • Familiarity with helpdesk ticketing systems (e.g., Jira Service Management, ServiceNow)
  • A proactive, "get-it-done" attitude and a strong sense of ownership
  • The ability to manage multiple open issues at once
  • A collaborative spirit, capable of working effectively both independently and as part of a team
  • A service-oriented mindset
Benefits
  • Comprehensive compensation package (based on your experience)
  • Hybrid work model
  • 30 days annual leave
  • Educational learning opportunities to support each employee's professional growth journey
  • Sports activities, team building, and informal gatherings
  • Free drinks, fruit, and ice cream

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
technical supportIT supporthelpdeskuser account managementnetworking fundamentalsWindowsmacOSLinuxticketing systemssystem upgrades
Soft skills
proactive attitudeownershipmultitaskingcollaborationservice-oriented mindset