Patient Operations Coordinator – Mental Health Insurance Verification / Scheduler
RIVIA Mind
Trade Operations Manager
Braeburn
full-time
Posted on:
Location Type: Hybrid
Location: Plymouth Meeting • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support all compliant aspects related to providing operational support to the Trade team and strengthen the effectiveness of the Trade Network
- Focus on operational execution of specialty trade, distribution, and market access operations, and project management within Trade team
- Support specialty trade data reporting, account performance management, and dashboard development
- Trade customer-facing (50% of role) during account onboarding and regular partner engagement
- Manage trade data, analytics reporting, and support trade initiatives
- Support Quarterly Business Review (QBR) design and execution and ad hoc trade data inquiries for Trade and Finance
- Liaise between Trade, Patient Access, Market Access, Finance, and Business Ops to ensure effective and timely action on projects
- Identify critical issues, trends, and potential solutions that impact access across network and communicate insights to trade leadership
- Create, deliver and present standard and ad hoc reports in alignment with trade and access strategies
- Manage, prioritize, and develop solutions for ad hoc requests and issue escalation
- Support budget and invoice management as needed
- Comply with all applicable laws, regulations and company policies and procedures pertaining to reimbursement information and related matters
Requirements
- BA/BS degree in business, data/business analytics, or life-science related field
- 3-5+ years of progressive experience in the pharmaceutical/biotech industry or pharmaceutical vendor/supplier/consultancy
- 3+ years of experience in specialty pharmacy trade data management with increased responsibility
- Formal understanding of insurance claim and prescription tracking from intake through fulfillment or discontinuation within specialty pharmacies
- Proficiency in Microsoft Suite, SEQUEL, EXCEL, PowerPoint, Smartsheet, and/or other data visualization tools
- Proficiency in SEQUEL and EXCEL mastery, inclusive of pivot table development and data manipulation
- Proficiency in processing distributor-level reporting and understanding of distributor operations/financial drivers and vendor budgets
- Strong problem-solving capabilities and highly analytical with extreme attention to detail
- High degree of comfort with data visualization and use of PowerPoint to develop storyline
- Outstanding project management skills and ability to work in matrix environment
- Strong presentation skills with clear and concise insights; confident presenting to C-Suite level stakeholders
- Familiarity with specialty pharmacies and distributors, patient services Hubs, and Copay Assistance programs
- Comfort with handling urgency and change as needed based on patient care needs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data managementdata analyticsinsurance claim trackingprescription trackingdata visualizationpivot table developmentdata manipulationbudget managementinvoice managementproject management
Soft skills
problem-solvinganalytical skillsattention to detailpresentation skillscommunication skillsability to work in matrix environmentability to handle urgencyability to manage changecollaborationinsight communication
