Patient Financial Services Representative
Bradford Health Services
full-time
Posted on:
Location Type: Office
Location: Warrior • Alabama • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Communicate with patients to explain billing statements, insurance coverage, and payment options clearly and professionally.
- Assist patients in setting up payment plans and resolving billing disputes or discrepancies.
- Verify insurance information and coordinate with insurance companies to ensure accurate claim processing.
- Maintain accurate and up-to-date patient financial records in compliance with healthcare regulations and privacy standards.
- Collaborate with internal departments such as billing, collections, and clinical staff to resolve financial issues and improve patient service.
Requirements
- High school diploma or equivalent required; associate degree or higher preferred.
- Experience in a healthcare or financial services environment, particularly in billing or customer service roles.
- Basic knowledge of medical terminology, insurance processes, and healthcare billing practices.
- Proficiency with computer systems and software used for billing and patient account management.
- Strong communication and interpersonal skills to effectively interact with patients and team members.
Benefits
- Medical Coverage – Three new BCBSAL medical plans with better rates, improved co-pays, and enhanced prescription benefits.
- Expanded Coverage – Options for domestic partners and a wider network of in-network providers.
- Mental Health Support – Improved access to services and a new Employee Assistance Program (EAP) featuring digital wellness tools like Cognitive Behavioral Therapy (CBT) modules and wellness coaching.
- Voluntary Coverages – Pet insurance, home and auto insurance, family legal services, and more.
- Student Loan Repayment – Available for nurses and therapists.
- Retirement Benefits – 401(k) plan through Voya to help employees plan for the future.
- Generous PTO – A robust paid time off policy to support work-life balance.
- Voluntary Benefits for Part-Time Employees – Dental, vision, life, accident insurance, and telehealth options for those working 20 hours or more per week.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
billinginsurance processingpatient account managementmedical terminologyhealthcare billing practices
Soft skills
communicationinterpersonal skills
Certifications
high school diplomaassociate degree