Renewals Account Specialist

BPOD

Renewals Account Specialist managing renewal cycle and customer satisfaction in Brazil. Collaborating with Sales and Customer Success to retain contracts and drive revenue.

Posted 7/26/2026contractSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing renewal pipelines, ensuring on-time renewals, and identifying churn risk signals while maintaining strong communication with customers and cross-functional teams. Proficient in sales data analysis and reporting, with a customer-first mindset and strong organizational skills.

Highest-signal resume keywords

Renewal ManagementCustomer CommunicationSales Data AnalysisChurn Risk IdentificationNegotiation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM ManagementReportingContract NegotiationSales ForecastingUpsellingCross-Selling

Soft Skills

Attention to DetailOrganizational SkillsAdaptabilityCustomer-First MindsetExcellent Communication

Industry Keywords

Business AdministrationMarketingCustomer SuccessAccount ManagementCustomer Service

About the role

Key responsibilities & impact

Manage the renewal pipeline for your assigned book: map every contract, renewal date, value and risk level, keeping records current in the CRM.
Secure the on-time renewal of licenses, subscriptions and service contracts, negotiating standard terms and conditions within approved guidelines.
Forecast renewals at least one quarter in advance and report progress in the established cadence with Customer Success and Sales.
Identify early churn risk signals and act on them before the customer disengages, escalating high-value or non-standard situations to leadership.
Detect upsell and cross-sell opportunities during the renewal cycle and hand them over to the appropriate team.
Coordinate with Customer Success, Sales and technical support teams to ensure a smooth renewal process.
Maintain consistent communication with customers and partners to ensure satisfaction, resolve concerns and anticipate potential issues.
Contribute ideas and best practices that improve renewal execution.

Requirements

What you’ll need

Advanced student or bachelor’s degree in Business Administration, Marketing, Commercialization, or a related field.
Fluent English (written and spoken) – required.
Portuguese or Spanish is a plus.
Ability to work with sales data and basic reporting.
Full-time availability.
An interest in technology and sales.
Previous experience in customer-facing roles (sales, customer service, account management, renewals, internships, or similar) is a plus.
A customer-first mindset and excellent communication skills.
Strong organizational skills, attention to detail, and the ability to meet deadlines.
Ability to learn quickly and adapt to a fast-paced environment.

Benefits

Comp & perks

BPOD fosters an inclusive and diverse environment.
Building relationships based on trust, collaboration, teamwork, and respect.
Fostering professional development by supporting team members in their growth and progression.