Digital Customer Success

BPOD

Digital Customer Success managing automated onboarding and customer satisfaction in São Paulo, Brazil. Focused on account management through data intelligence and standard playbooks.

Posted 4/29/2026contractSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Create and manage automated onboarding journeys (emails, videos, tutorials, webinars) to ensure smooth product adoption.
Execute playbooks aligned to lifecycle stages (Onboarding, Adoption, Renewal & Expansion, Loyalty) with a digital-first engagement approach.
Continuously segment accounts based on ARR, risk level, and upsell potential to ensure targeted engagement and prioritization.
Monitor product usage and adoption to detect early risk signals or identify upsell opportunities, feeding these insights into proactive playbooks.
Manage communications through predefined emails and other channels to ensure consistency and proactive engagement.
Support automated renewal workflows and identify expansion opportunities through usage data and adoption trends.
Run NPS and CSAT campaigns, as well as other types of surveys, triggering automated follow-ups and loyalty actions.
Maintain and promote self-service resources and customer communities to reduce reliance on direct support.
Deliver regular reports and dashboards with adoption, engagement, and renewal metrics.

Requirements

What you’ll need

Minimum 3–5 years of experience in related roles.
Proven track record working with automated onboarding journeys, renewal workflows, follow-ups, and loyalty actions.
Bachelor’s degree in Computer Engineering, Social Communication, Information Technology, Business Administration, or a related field.
English proficiency is required.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BPOD Website LinkedIn All Job Openings - employees 🤝 B2B 🏢 Enterprise B2B
Enterprise BPOD is a LATAM-focused go-to-market and sales representation platform that partners with vendors under franchise-like agreements to act as their local sales team in emerging markets. It operates on a success-fee, no-risk model that outsources regional sales and market entry, simplifying decision-making across multiple countries, languages, and time zones while consolidating local fixed costs through shared services. Digital Customer Success 🔥 35 minutes ago 🏢🏡 São Paulo – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Create and manage automated onboarding journeys (emails, videos, tutorials, webinars) to ensure smooth product adoption.
Execute playbooks aligned to lifecycle stages (Onboarding, Adoption, Renewal & Expansion, Loyalty) with a digital-first engagement approach.
Continuously segment accounts based on ARR, risk level, and upsell potential to ensure targeted engagement and prioritization.
Monitor product usage and adoption to detect early risk signals or identify upsell opportunities, feeding these insights into proactive playbooks.
Manage communications through predefined emails and other channels to ensure consistency and proactive engagement.
Support automated renewal workflows and identify expansion opportunities through usage data and adoption trends.
Run NPS and CSAT campaigns, as well as other types of surveys, triggering automated follow-ups and loyalty actions.
Maintain and promote self-service resources and customer communities to reduce reliance on direct support.
Deliver regular reports and dashboards with adoption, engagement, and renewal metrics. 🎯 Requirements
Minimum 3–5 years of experience in related roles.
Proven track record working with automated onboarding journeys, renewal workflows, follow-ups, and loyalty actions.
Bachelor’s degree in Computer Engineering, Social Communication, Information Technology, Business Administration, or a related field.
English proficiency is required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

automated onboardingproduct adoptionNPSCSATdata analysisreportingdashboard creationcustomer segmentationrenewal workflowsplaybook execution

Soft Skills

communicationproactive engagementorganizational skillscustomer focusanalytical thinking