Customer Success Manager

BPOD

Customer Success Manager at BPOD Latam managing a portfolio of accounts in Brazil. Focus on driving adoption, retention, and expansion through structured playbooks and success planning.

Posted 4/17/2026contractSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Conduct onboarding calls and align success objectives with the customers business goals.
Build and manage individualized Success Plans with measurable milestones inside the CS platform.
Execute lifecycle playbooks (Onboarding, Adoption, Renewal & Expansion, Loyalty) using a mix of automated cadences and human touchpoints.
Continuously segment accounts by ARR, risk exposure and upsell potential to prioritize outreach.
Track product usage and adoption signals to identify risks and expansion triggers, activating appropriate playbooks.
Perform structured checkins to validate progress, adoption and business alignment.
Present adoption insights, value delivered and next step recommendations to customers.
Trigger renewal motions and identify upsell opportunities based on usage, maturity and goals.
Run NPS and CSAT cycles with follow-up plans based on customer sentiment.
Deliver regular reports and dashboards with adoption, engagement, risk, expansion and renewal metrics.

Requirements

What you’ll need

Minimum of 5 years of experience in the CS field.
Mandatory and proven experience in the IT field.
Sales background desirable.
Experience with medium-sized accounts.
Advanced Spanish level required/ Advanced English level.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account BPOD Website LinkedIn All Job Openings - employees 🤝 B2B 🏢 Enterprise B2B
Enterprise BPOD is a LATAM-focused go-to-market and sales representation platform that partners with vendors under franchise-like agreements to act as their local sales team in emerging markets. It operates on a success-fee, no-risk model that outsources regional sales and market entry, simplifying decision-making across multiple countries, languages, and time zones while consolidating local fixed costs through shared services. Customer Success Manager 🔥 51 minutes ago 🏢🏡 São Paulo – Hybrid ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 🏆 Customer Success 🗣️🇪🇸 Spanish Required 🗣️🇧🇷🇵🇹 Portuguese Required Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Conduct onboarding calls and align success objectives with the customers business goals.
Build and manage individualized Success Plans with measurable milestones inside the CS platform.
Execute lifecycle playbooks (Onboarding, Adoption, Renewal & Expansion, Loyalty) using a mix of automated cadences and human touchpoints.
Continuously segment accounts by ARR, risk exposure and upsell potential to prioritize outreach.
Track product usage and adoption signals to identify risks and expansion triggers, activating appropriate playbooks.
Perform structured checkins to validate progress, adoption and business alignment.
Present adoption insights, value delivered and next step recommendations to customers.
Trigger renewal motions and identify upsell opportunities based on usage, maturity and goals.
Run NPS and CSAT cycles with follow-up plans based on customer sentiment.
Deliver regular reports and dashboards with adoption, engagement, risk, expansion and renewal metrics. 🎯 Requirements
Minimum of 5 years of experience in the CS field.
Mandatory and proven experience in the IT field.
Sales background desirable.
Experience with medium-sized accounts.
Advanced Spanish level required/ Advanced English level. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer successonboardingadoptionrenewalexpansionlifecycle playbooksNPSCSATreportingdashboard creation

Soft Skills

communicationcustomer alignmentrelationship managementproblem-solvingpresentation skillsorganizational skillsstrategic thinkingcollaborationadaptabilitycustomer sentiment analysis