BPO2B Global Inc

Customer Support

• Participate in and help lead nightly deployment coordination calls with the Store Systems team and supporting vendors/partners.
• Coordinate and monitor nightly deployment activities to ensure a minimum of four (4) store deployments are completed each evening.
• Communicate directly with store associates and management regarding deployment schedules, delivery expectations, testing procedures, and postinstallation validation.
• Track deployment progress and document successful Oracle POS and pin pad installations.
• Assist stores during deployment testing and confirm system functionality following upgrades.
• Escalate technical issues, deployment delays, or operational concerns to the appropriate support teams.
• Maintain accurate deployment logs, issue tracking, and status reporting.
• Collaborate with Store Systems, Infrastructure, Help Desk, and field support teams to ensure timely resolution of issues.
• Provide clear and professional communication during high-volume deployment periods.
• Support deployment readiness activities including scheduling, documentation review, and follow-up communication.

Store Deployment Support Specialist

AI Engineer

• Lead the architecture, development, training, optimization, and deployment of AI/ML models and pipelines from prototype to production scale.
• Develop cloud-based AI services (leveraging LLMs and multimodal models via APIs like Gemini, OpenAI, or equivalents) for advanced personalization, recommendation engines, natural language understanding of travel queries, and feedback loops.
• Establish and enforce best practices: clean ML code, experiment tracking, MLOps (model versioning, monitoring, A/B testing, drift detection), automated evaluation pipelines, cost-efficient inference, and ethical AI considerations (bias mitigation, privacy).
• Collaborate on feature definition, data requirements, success metrics, and iteration.
• Handle unique challenges in an AI-powered travel app: multimodal data (location, text, images), sparse/seasonal travel datasets, real-time adaptability, offline/online hybrid inference, and seamless integration with mobile clients and backend APIs.
• Mentor future team members as we expand the AI engineering group and help shape our AI culture from the start.

Senior ML/AI Engineer

Product Manager

• Lead and evolve our agile processes: sprint planning, daily stand-ups, reviews, retrospectives, and continuous improvement practices tailored to a startup pace.
• Own the end-to-end product roadmap, backlog prioritization, release planning, and dependency management across all engineering disciplines.
• Facilitate clear communication and alignment between technical teams and non-technical stakeholders, translating complex AI and mobile requirements into actionable plans.
• Track progress, risks, blockers, and metrics; provide transparent visibility through dashboards, reports, and regular updates.
• Establish lightweight yet effective tools and workflows (Jira, Confluence, Slack automations, etc.) that scale with us from 0 to 1 and beyond.
• Manage AI-specific delivery challenges: balancing experimentation cycles, model evaluation, on-device/cloud integration testing, and coordinated mobile releases.
• Identify and remove impediments, drive decision-making, and help the team stay focused on what matters most to travelers.
• Mentor and coach the growing team on agile best practices while continuously adapting our process to fit our unique travel + AI context.

Senior Product Manager

DevOps Engineer

• Lead the architecture, implementation, and maintenance of CI/CD pipelines, infrastructure as code, and deployment systems from prototype to production scale.
• Design and manage cloud infrastructure (AWS, GCP, or Azure preferred) for scalable backend services, AI workloads, and mobile backend support.
• Build and optimize automated workflows for code integration, testing, model deployment (on-device and cloud ML), security scanning, and release processes.
• Establish and enforce best practices: IaC, containerization, observability, monitoring/alerting, automated testing, and compliance.
• Collaborate on system design, release strategies, performance tuning, and prioritization.
• Mentor future team members as we expand the engineering group and help shape DevOps culture from the start.

Store Deployment Support Specialist

Senior ML/AI Engineer

Senior Product Manager

Senior DevOps Engineer