BPO2B Global Inc

Salesforce Administrator

• Administer and support a large-scale Salesforce org (400+ users) across Sales and Service Cloud.
• Perform all core Salesforce admin tasks: user management, profiles, permission sets, roles, page layouts, and reports/dashboards.
• Design, build, and maintain Flows and automations following scalability and best practices.
• Provide ongoing user support, troubleshooting issues and resolving system incidents efficiently.
• Partner with internal teams to gather requirements and improve business processes using Salesforce.
• Act as a trusted advisor for Salesforce usage, optimization, and governance.
• Support platform releases, system updates, testing, and deployments.
• Maintain data quality and integrity, including imports/updates using tools like Data Loader.
• Contribute to defining and evolving the Salesforce roadmap.

Salesforce Administrator – Mid-Senior