BPCS, Comprehensive marketing solutions, ltd.

Operations

• Monitor daily journey and automation performance to ensure data volumes and configurations align with expectations.
• Act as the first point of contact for post-scheduling and production issues, coordinating fixes with technical teams.
• Conduct and document Root Cause Analyses (RCAs) for production incidents; lead monthly RCA readouts and present insights to leadership.
• Generate bi-weekly and monthly performance reports for internal business and leadership reviews.
• Validate end-to-end data flow across multiple systems (Data Cloud → SFMC → Journey Builder → Content).
• Perform daily health checks on live journeys and escalate anomalies using standardized RCA templates.
• Troubleshoot automation and data sync issues in collaboration with engineering and capability teams.
• Support AI-driven QA processes to maintain a 99% error-free KPI.
• Participate in agile sprint reviews, identifying blockers and process improvement opportunities.
• Maintain up-to-date Confluence documentation of recurring issues, resolutions, and best practices.

Senior Production – Ops Specialist

Program Manager

• Support the global launch and rollout of new customer-facing programs and services
• Coordinate program activities across regional leads and stakeholder groups
• Drive change management efforts to support adoption and usage of newly launched programs
• Create and maintain program documentation, presentations, and communication materials
• Consolidate inputs, updates, and feedback from multiple regions into clear summaries
• Analyze Excel-based data and reports to track adoption, progress, and program effectiveness
• Support post-launch program refinement by incorporating field feedback and updating materials
• Track action items, dependencies, risks, and follow-ups to ensure timely delivery
• Assist with project planning, execution tracking, and operational reporting
• Present updates, findings, and recommendations to sponsors and stakeholders
• Provide organizational and operational support to ensure programs can scale effectively

Program Manager – Customer Programs, Enablement

• Program manage reactive and proactive accountability initiatives, ensuring timely follow-ups and execution of action items
• Plan and facilitate community calls, working sessions, and stakeholder meetings
• Create clear, concise documentation and executive-ready presentation decks
• Track program deliverables, milestones, and risks, and provide regular status updates
• Analyze trends and performance metrics to identify productivity improvements
• Design and support pilot initiatives to test process improvements
• Collaborate with cross-functional teams across multiple solution areas
• Identify and remove blockers that impact program delivery
• Support change management efforts during program rollouts
• Maintain strong communication with stakeholders and leadership to ensure alignment

Program Manager – Customer Success Operations

• Lead the definition and execution of communication strategies for major business programs in partnership with program owners
• Develop and manage field-facing communications, including newsletters, emails, leader talking points, meeting materials, and internal announcements
• Own end-to-end communications planning, including project plans, timelines, workbacks, and dependencies for large initiatives
• Facilitate rhythm-of-business (RoB) communications and support structured, repeatable messaging processes
• Drive stakeholder mapping and engagement to ensure the right audiences receive the right messages at the right time
• Identify and implement new communication techniques, channels, and formats to improve engagement and effectiveness
• Track, analyze, and report on campaign performance, providing insights on trends, outcomes, and opportunities for improvement
• Support message development, writing, editing, and quality assurance to ensure accuracy, consistency, and alignment with business priorities
• Collaborate with sales, product, and program stakeholders to finalize recurring communications such as monthly or annual updates

Business Program Manager – Communications, Enablement

Technical Program Manager

• Own and manage daily ticket triage, prioritization, and coordination across engineering teams
• Act as the primary point of contact for technical and business issues from project initiation through delivery
• Coordinate cross-functional activities to ensure programs and projects are completed on schedule and within scope
• Support engineering change management, ensuring changes are properly reviewed, communicated, and implemented
• Create, review, and maintain functional and technical specifications used for implementation decisions
• Maintain and enhance Power BI dashboards, adapting to data model or process changes
• Track progress, risks, and dependencies, and provide clear status updates and reporting
• Collaborate with engineering teams to ensure SKU builders and downstream users have complete and timely data
• Support continuous process improvement related to ticketing, triage, and reporting workflows

Technical Program Manager – Cloud & Analytics

Marketing

• Co-manage channel marketing content creation and delivery, ensuring assets and playbooks land on time and support seasonal business priorities.
• Translate global GTM strategy into clear, actionable guidance for regional field teams.
• Support global launch cycles by maintaining readiness calendars, milestones, and workback schedules.
• Drive ongoing line-of-business community communications to keep global stakeholders informed, aligned, and focused on key priorities.
• Build, manage, and nurture a worldwide marketer community across regions.
• Plan and execute monthly community calls, including agenda creation, speaker coordination, and content readiness.
• Track marketing asset utilization and adoption to inform future asset development.
• Improve feedback velocity so field learnings are incorporated into future cycles more quickly.

Partner Strategy – Program Marketing Manager

Product Designer

• You will work as a UX/UI Developer focused on accelerating AI-assisted UX prototyping and internal UX tooling.
• Partner with designers and researchers to rapidly prototype agentic and AI-powered UX flows (multi-turn, reasoning, fallbacks, orchestration) using tools such as Figma, Lovable, and Copilot Studio.
• Build and iterate interactive prototypes for research, demos, and engineering handoff.
• Develop reusable internal UX tooling, including Figma plugins and lightweight UX automation scripts/agents.
• Maintain and help host a shared internal Agentic UX space that centralizes patterns, prototypes, and research insights.
• Contribute examples, patterns, and reusable assets to the shared Agentic UX Platform, including documentation and workflows.
• Document implementations and provide knowledge transfer to ensure reuse beyond the engagement.
• Adhere to security and compliance requirements for internal tooling and data handling.

Senior UI/UX Developer

Full-stack Engineer

• Lead the architecture, design, and implementation of large-scale cloud-native, full-stack, and AI-powered systems.
• Drive technical direction for AI engineering initiatives, including LLM integration, retrieval-augmented generation (RAG), grounding strategies, embeddings, and agentic AI patterns.
• Design, re-architect, and extend enterprise AI agents and intelligent workflows used across business-critical scenarios.
• Provide senior technical guidance on distributed systems, microservices, event-driven architectures, and cloud integration patterns.
• Review and approve system designs covering APIs, data stores, messaging systems, and enterprise integrations.
• Define and enforce engineering standards for security, scalability, reliability, performance, and maintainability.
• Lead hands-on development, code reviews, performance tuning, and complex troubleshooting in production environments.
• Partner with cross-functional teams to define scope, technical requirements, delivery milestones, and release plans.
• Drive CI/CD, automated testing, deployment strategies, and operational improvements for cloud and AI systems.
• Mentor senior and mid-level engineers, raising technical quality and engineering maturity across the organization.
• Take ownership of incident response, root cause analysis, and continuous reliability improvements for live services.

Senior Software Engineer – Agentic AI

• Develop, modify, and maintain operating system–level source code using C and C++
• Backport features, fixes, and security updates to prior OS releases while preserving stability and compatibility
• Migrate existing test code into a newly developed OS test framework
• Design, implement, and execute automated and manual tests to validate system behavior across versions
• Troubleshoot complex systems-level issues and implement effective, performant solutions
• Participate in code reviews and contribute to engineering best practices and coding standards
• Collaborate with engineers across distributed teams to align on design decisions, priorities, and timelines
• Document technical designs, implementation details, and testing approaches as needed

Senior Software Development Engineer

Content Marketing Manager

• Research and document Windows Server–to–cloud migration strategies, architectures, and best-practice patterns
• Develop customer-facing technical content such as migration guidance, solution overviews, FAQs, and enablement materials
• Translate complex server and cloud concepts into clear, consumable guidance for technical and non-technical audiences
• Collaborate with internal product managers, engineers, and subject matter experts to validate technical accuracy
• Incorporate feedback from stakeholders to continuously refine and improve content quality
• Align published guidance with broader cloud adoption and migration strategies
• Deliver high-quality content on tight timelines while maintaining accuracy and clarity
• Support remote collaboration across time zones as needed