Technical Writer

BPCS, Comprehensive marketing solutions, ltd.

Serve as primary owner of technical documentation for AI-powered workforce products. Ensuring content quality and supporting user understanding through clear documentation in a remote capacity.

Posted 5/1/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $28 - $31 per hourWebsite

About the role

Key responsibilities & impact

Act as the primary point of contact for all documentation across learning (administrator) and support (end‑user) channels
Edit, review, and refine documentation drafts for clarity, consistency, and accuracy
Schedule, approve, and publish documentation updates across multiple platforms
Manage page structure, navigation, and overall organization of documentation content
Ensure consistent terminology, tone, and style across all published materials
Source, update, and maintain screenshots and visual assets
Draft video scripts to support documentation and learning experiences when needed
Manage uploads and updates to centralized download repositories
Identify and maintain accurate cross‑links to related or authoritative content; coordinate with partner teams as needed
Conduct required accuracy, compliance, and freshness reviews on a regular cadence
Partner with product leadership to align documentation strategy, priorities, and messaging (with product teams providing first drafts for new content)
Proactively identify and implement opportunities to optimize and improve site documentation
Draft and review internal posts and community‑facing announcements related to product updates
Ensure alignment with established enterprise documentation and learning content standards before publishing
Upload presentation materials and ensure documentation, blogs, and videos are properly linked on adoption and enablement pages

Requirements

What you’ll need

3+ years of experience editing and reviewing technical documentation
3+ years of experience publishing and maintaining documentation for enterprise software or SaaS products
2+ years of experience supporting both administrative and end‑user documentation channels
Proven ability to manage documentation lifecycle activities, including reviews, updates, publishing, and audits
Strong attention to detail with a focus on accuracy, consistency, and usability
Experience coordinating with product managers, engineers, or cross‑functional stakeholders
Ability to manage multiple documentation updates simultaneously while meeting deadlines

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

editingreviewingpublishingdocumentation managementtechnical documentationSaaS productsdocumentation lifecycle managementaccuracy reviewscontent updatescross-linking

Soft Skills

attention to detailcommunicationcollaborationtime managementorganizational skillsproactive problem solvingadaptabilitystakeholder coordinationusability focusstrategic alignment