BPCS, Comprehensive marketing solutions, ltd.

Project Manager – Customer Experience

BPCS, Comprehensive marketing solutions, ltd.

full-time

Posted on:

Location Type: Remote

Location: Washington • United States

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Salary

💰 $125,000 - $135,000 per year

About the role

  • Develop and manage comprehensive program plans that define scope, objectives, timelines, milestones, dependencies, risks, and success criteria across multiple initiatives.
  • Identify, assess, and communicate cross‑program dependencies, risks, and impacts; partner with stakeholders to develop mitigation strategies and recommendations.
  • Document and evaluate end‑to‑end workflows, operating models, or experiences to uncover gaps, inefficiencies, and business or customer risks.
  • Analyze qualitative and quantitative inputs—including feedback and performance data—to identify blockers, improvement opportunities, and operational friction.
  • Create executive‑ready materials such as presentations, briefs, and reports that synthesize complex information into clear narratives and actionable insights.
  • Facilitate cross‑functional working sessions, reviews, and decision forums to drive alignment, accountability, and follow‑through.
  • Partner with business, operations, and leadership teams to plan and execute program launches, improvements, and change initiatives.
  • Support the definition, tracking, and reporting of performance metrics, outcomes, and success measures.
  • Contribute to program and portfolio analysis, including cost‑benefit assessments, efficiency opportunities, and return‑on‑investment considerations.
  • Support portfolio‑level coordination, including timelines, milestones, resource planning, and financial tracking across multiple programs.

Requirements

  • Bachelor’s degree in business administration, operations, or a related field.
  • 5–7 years of experience in program management, operations, business planning, or a related discipline.
  • Demonstrated ability to manage multiple workstreams and priorities in a fast‑paced, cross‑functional environment.
  • Strong verbal and written communication skills, including experience producing clear, concise, executive‑level documentation and presentations.
  • Strong analytical and critical‑thinking skills, with the ability to assess tradeoffs, identify risks, and recommend solutions.
  • Proven facilitation and stakeholder management experience, with the ability to influence outcomes without direct authority.
  • Excellent organizational and time‑management skills with strong attention to detail.
  • Proficiency with standard business and collaboration tools, including PowerPoint, Word, Excel, Teams, and similar platforms.
Benefits
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program managementbusiness planningoperationsperformance metricscost-benefit assessmentsrisk assessmentworkflow documentationdata analysischange managementportfolio analysis
Soft Skills
communication skillsanalytical skillscritical thinkingstakeholder managementfacilitationorganizational skillstime managementattention to detailinfluencing skillscross-functional collaboration