Project Manager – Customer Experience

BPCS, Comprehensive marketing solutions, ltd.

Project Manager coordinating and executing complex programs at Blueprint Technologies. Collaborating with diverse stakeholders to ensure successful business outcomes and alignment across initiatives.

Posted 4/17/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Develop and manage comprehensive program plans that define scope, objectives, timelines, milestones, dependencies, risks, and success criteria across multiple initiatives.
Identify, assess, and communicate cross‑program dependencies, risks, and impacts; partner with stakeholders to develop mitigation strategies and recommendations.
Document and evaluate end‑to‑end workflows, operating models, or experiences to uncover gaps, inefficiencies, and business or customer risks.
Analyze qualitative and quantitative inputs—including feedback and performance data—to identify blockers, improvement opportunities, and operational friction.
Create executive‑ready materials such as presentations, briefs, and reports that synthesize complex information into clear narratives and actionable insights.
Facilitate cross‑functional working sessions, reviews, and decision forums to drive alignment, accountability, and follow‑through.
Partner with business, operations, and leadership teams to plan and execute program launches, improvements, and change initiatives.
Support the definition, tracking, and reporting of performance metrics, outcomes, and success measures.
Contribute to program and portfolio analysis, including cost‑benefit assessments, efficiency opportunities, and return‑on‑investment considerations.
Support portfolio‑level coordination, including timelines, milestones, resource planning, and financial tracking across multiple programs.

Requirements

What you’ll need

Bachelor’s degree in business administration, operations, or a related field.
5–7 years of experience in program management, operations, business planning, or a related discipline.
Demonstrated ability to manage multiple workstreams and priorities in a fast‑paced, cross‑functional environment.
Strong verbal and written communication skills, including experience producing clear, concise, executive‑level documentation and presentations.
Strong analytical and critical‑thinking skills, with the ability to assess tradeoffs, identify risks, and recommend solutions.
Proven facilitation and stakeholder management experience, with the ability to influence outcomes without direct authority.
Excellent organizational and time‑management skills with strong attention to detail.
Proficiency with standard business and collaboration tools, including PowerPoint, Word, Excel, Teams, and similar platforms.

Benefits

Comp & perks

Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

program managementbusiness planningoperationsperformance metricscost-benefit assessmentsrisk assessmentworkflow documentationdata analysischange managementportfolio analysis

Soft Skills

communication skillsanalytical skillscritical thinkingstakeholder managementfacilitationorganizational skillstime managementattention to detailinfluencing skillscross-functional collaboration