Senior Technical Instructional Designer – Scenario-Based Learning
BPCS, Comprehensive marketing solutions, ltd.
full-time
Posted on:
Location Type: Remote
Location: Washington • United States
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Salary
💰 $120,000 - $130,000 per year
Job Level
About the role
- Design and develop scenario-based learning experiences that prepare teams to make effective decisions during complex escalation and support situations.
- Translate real-world escalation scenarios, stakeholder intent, and operational challenges into structured learning goals and curriculum architecture.
- Build scalable online learning programs that support continuous readiness across global teams.
- Create engaging learning content including storyboards, scripts, videos, and interactive training modules.
- Develop training that focuses on judgment, decision-making, and behavior change, not just procedural or tool-based instruction.
- Partner closely with program leads, escalation owners, and subject matter experts to gather insights and refine learning scenarios.
- Design training that helps teams anticipate risks, evaluate trade-offs, and choose appropriate escalation paths under pressure.
- Apply modern learning approaches such as scenario-based learning, adaptive learning, and AI-assisted learning concepts.
- Ensure learning programs are adaptable and effective across multiple roles, regions, and global audiences.
- Manage the lifecycle of learning deliverables including planning, development, feedback cycles, and global release readiness.
- Iterate on learning materials based on stakeholder feedback, engagement metrics, and program effectiveness signals.
- Provide guidance on scaling learning globally and tailoring messaging to different audiences and roles.
Requirements
- 7+ years of experience in instructional design, particularly designing learning experiences that build decision-making and judgment skills.
- Experience creating scenario-based learning that focuses on behavior change in complex or ambiguous environments.
- Strong experience designing digital learning content such as interactive modules, storyboards, and scripts.
- Experience developing scalable online training programs for enterprise or global audiences.
- Ability to translate complex business concepts into clear, human-centered learning experiences.
- Strong storytelling and communication skills for creating engaging learning narratives.
- Experience collaborating with stakeholders, SMEs, and program leads to develop learning content.
- Ability to work effectively in ambiguous or evolving environments with iterative development cycles.
- Strong organizational and project management skills to manage multiple learning deliverables and timelines.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designscenario-based learningadaptive learningAI-assisted learningdigital learning contentinteractive modulesstoryboardsscriptsonline training programsbehavior change
Soft Skills
decision-makingjudgment skillsstorytellingcommunicationcollaborationorganizational skillsproject managementability to work in ambiguityfeedback iterationstakeholder engagement