Own and manage daily ticket triage, prioritization, and coordination across engineering teams
Act as the primary point of contact for technical and business issues from project initiation through delivery
Coordinate cross-functional activities to ensure programs and projects are completed on schedule and within scope
Support engineering change management, ensuring changes are properly reviewed, communicated, and implemented
Create, review, and maintain functional and technical specifications used for implementation decisions
Maintain and enhance Power BI dashboards, adapting to data model or process changes
Track progress, risks, and dependencies, and provide clear status updates and reporting
Collaborate with engineering teams to ensure SKU builders and downstream users have complete and timely data
Support continuous process improvement related to ticketing, triage, and reporting workflows

Requirements

2+ years of experience working in a cloud engineering or technical engineering environment
2+ years of hands-on experience with ticketing systems (ADO preferred) or PLM tools
2+ years of hands-on experience with Microsoft Power BI, including dashboard maintenance and updates
3+ years of experience in engineering change management, technical program management, or engineering operations
Experience working closely with engineering teams and coordinating across multiple stakeholders
Strong written and verbal communication skills, with the ability to translate technical details into clear updates.

Benefits

Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

ticket triageprioritizationengineering change managementtechnical program managementfunctional specificationstechnical specificationsdashboard maintenancedata modelingreporting workflows

Soft skills

communication skillscollaborationcoordinationprocess improvement