BPCS, Comprehensive marketing solutions, ltd.

Research Operations Program Manager

BPCS, Comprehensive marketing solutions, ltd.

full-time

Posted on:

Location Type: Remote

Location: Remote • Washington • 🇺🇸 United States

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Salary

💰 $90,000 - $100,000 per year

Job Level

Mid-LevelSenior

About the role

  • Design, implement, and scale research operations programs that reduce friction and improve researcher productivity.
  • Develop and maintain operational systems for research reviews, audits, and customer engagement programs.
  • Establish governance frameworks, scheduling protocols, and compliance processes to support research activities.
  • Manage and evolve the team’s visual identity, documentation standards, and operational best practices.
  • Own and manage the research technology stack, including user research and feedback platforms.
  • Oversee tool licensing, access management, training, vendor relationships, and budget allocation.
  • Evaluate, pilot, and implement new tools, including AI-driven and automation solutions.
  • Ensure research tooling complies with internal policies, security, and privacy standards.
  • Build and maintain systems for organizing, tagging, and sharing research insights.
  • Manage research knowledge repositories, templates, guides, and best-practice documentation.
  • Ensure internal knowledge platforms and SharePoint sites remain accurate and up to date.
  • Improve discoverability of research outputs through search, tagging, and structured documentation.
  • Partner with legal, procurement, finance, and security teams to streamline approvals and contracts.
  • Develop clear communication strategies for research updates and operational changes.
  • Manage vendor performance to ensure quality, compliance, and cost effectiveness.
  • Scale research impact through enablement programs, newsletters, and internal communities.
  • Facilitate onboarding for researchers and contractors, including tool access, process training, and knowledge orientation.
  • Support project allocation and resource planning across research initiatives.
  • Manage offboarding processes to ensure smooth transitions and preserve institutional knowledge.

Requirements

  • Bachelor’s or master’s degree in design, Human-Computer Interaction (HCI), UX, or a related field, or equivalent professional experience.
  • 3+ years of experience in research operations, user research, or a closely related role.
  • Proven ability to design, implement, and scale operational systems and processes.
  • Strong project management skills with the ability to manage multiple initiatives simultaneously.
  • Working knowledge of UX research methodologies and the end-to-end research lifecycle.
  • Excellent communication and stakeholder management skills.
Benefits
  • Medical, dental, and vision coverage
  • Flexible Spending Account
  • 401k program
  • Competitive PTO offerings
  • Parental Leave
  • Opportunities for professional growth and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
research operationsoperational systemsuser researchAI-driven solutionsautomation solutionscompliance processesproject managementUX research methodologiesknowledge managementdocumentation standards
Soft skills
communication strategiesstakeholder managementteam managementorganizational skillstraining facilitationvendor managementresource planningproblem-solvingcollaborationadaptability