ServiceNow

• Lead deployment and configuration of ServiceNow/Workday connectors (auth, scopes, data models, actions, webhooks/polling).
• Translate HR/IT/Facilities use cases into scalable connector solutions (tables/objects, business processes, approvals).
• Troubleshoot escalations end-to-end (OAuth/OIDC/SAML, token refresh, 429 throttling, pagination, field mapping, errors/retries).
• Optimize performance and resilience (query filtering, selective fields, caching, backoff/retry, error handling/runbooks).
• Deliver customer workshops, hands-on enablement, and reusable guidance (playbooks, templates, best practices).
• Partner with engineering/product to influence roadmap with prioritized, well-documented product feedback.
• Upskill internal SMEs on ServiceNow/Workday data models, APIs, workflows, and common integration patterns.
• Support onboarding of AI agents (e.g., Employee Self-Service) from preview to GA in complex enterprise environments.
• Maintain security and compliance standards (least privilege, secrets hygiene, auditability, data governance).

AI Integration Engineer – ServiceNow, Workday

ServiceNow Developer – SME

Senior ServiceNow Developer, Active DHS Public Trust Clearance

Senior ServiceNow SAM Developer

ServiceNow Technical Architect

Senior ServiceNow Developer – Active FAA Public Trust Clearance