Senior Service Engineer
BPCS, Comprehensive marketing solutions, ltd.
full-time
Posted on:
Location Type: Remote
Location: Remote • Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $125,000 - $135,000 per year
Job Level
Senior
About the role
- Design, refine, and implement business or technical processes using structured methodologies (e.g., Lean, Six Sigma, ITIL, or equivalent).
- Develop clear and comprehensive documentation to guide internal and external end users, particularly targeting junior IT audiences.
- Measure and report on process success metrics to evaluate performance, efficiency, and impact.
- Collaborate with program managers, business stakeholders, and other cross-functional teams to align documentation and process design with strategic goals.
- Identify opportunities for process improvement and automation to enhance operational effectiveness.
- Maintain high standards of accuracy and quality in all deliverables.
- Participate in recurring status meetings and stakeholder updates, with occasional after-hours calls (approximately once per month).
Requirements
- 10+ years of experience in process design and improvement using methodologies such as Lean, Six Sigma, BPMN, or equivalent.
- 10+ years of experience creating and maintaining end-user documentation for IT or technical operations teams, with an emphasis on clarity and accessibility for junior audiences.
- 10+ years of experience in success measurement, performance tracking, and reporting on process or program effectiveness.
- Strong written communication skills with attention to structure, tone, and consistency.
- Proven ability to work independently with minimal oversight while maintaining high output quality.
- Strong analytical and organizational skills with experience managing multiple projects simultaneously.
Benefits
- Medical, dental, and vision coverage
- Flexible Spending Account
- 401k program
- Competitive PTO offerings
- Parental Leave
- Opportunities for professional growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
process designprocess improvementLeanSix SigmaBPMNdocumentation creationsuccess measurementperformance trackingreportingautomation
Soft skills
written communicationanalytical skillsorganizational skillsindependenceattention to detailproject management