Collaborate with stakeholders to understand research needs and develop comprehensive research plans for your product area
Partner with design, program management, customer experience, and data science teams to develop deep customer understanding that informs product roadmaps
Design, execute, and analyze research studies using both qualitative (ethnography, interviews, usability testing) and quantitative (surveys, data analytics) methodologies throughout the product development cycle
Communicate research findings clearly to all levels of the product team, explaining methodology, insights, and design recommendations effectively
Build trusted partnerships with stakeholders to inform research roadmaps and validate design patterns across integrated security tooling
Contribute to the formation of research culture across the team while maintaining research autonomy and demonstrating measurable stakeholder impact
Requirements
Advanced degree (Master's or PhD) in Psychology, HCI/HFE, HCDE, or related field required
Minimum 5+ years of research and design work experience with strong theoretical and practical knowledge of both qualitative (e.g., ethnography) and quantitative (e.g., data analytics) research methodologies
Proven expertise in statistics and research analysis with demonstrated ability to help teams develop and drive progress on key metrics
Experience creating comprehensive research plans and executing end-to-end research studies from scoping through reporting
Excellent interpersonal skills with proven ability to communicate with and persuade varied audiences, presenting results both orally and in written formats
Strong capability to work autonomously while maintaining stakeholder alignment and demonstrating measurable impact.
Experience in security and compliance industry strongly preferred
Background or familiarity with AI-powered products and platforms
Experience conducting research in enterprise IT or security contexts
Demonstrated track record of influencing product roadmaps through research insights
Experience with Copilot or AI assistant technologies.
Benefits
Medical, dental, and vision coverage
Flexible Spending Account
401k program
Competitive PTO offerings
Parental Leave
Opportunities for professional growth and development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
qualitative researchquantitative researchethnographyusability testingsurveysdata analyticsstatisticsresearch analysisresearch planningend-to-end research studies