BP3 Global

Support Engineer

• - Provide day-to-day operational support for IBM Business Automation Workflow (BAW) environments (on-prem and cloud)
• - Diagnose and resolve issues across:
• - BAW runtime services, clusters, and environment configuration
• - Process Server and Case components, including deployment and execution issues
• - Human task routing, work management, and user experience concerns
• - Integrations (REST/SOAP), authentication (LDAP/SSO), and security-related configurations
• - Analyze BAW process applications to determine whether issues stem from platform configuration or solution design, and implement or recommend appropriate corrective changes
• - Perform and support BAW upgrades, patching, and version transitions
• - Assist with deployments, restarts, and environment health checks
• - Perform routine system maintenance (snapshots, cleanup, configuration reviews)
• - Identify recurring issues and recommend improvements to reduce operational risk
• - Help stabilize and mature customer environments over time
• - Act as a trusted technical contact for clients running BAW in production
• - Communicate clearly about issues, root causes, and remediation steps
• - Provide “backstop support” to customer administrators and BP3 delivery teams
• - Balance responsiveness with thoughtful, sustainable solutions
• - Work with BP3 architects and senior engineers on complex or systemic issues
• - Coordinate with IBM Support when defects or product-level issues are identified
• - Contribute to documentation, runbooks, and operational knowledge transfer

Support Engineer – IBM Business Automation Workflow

Business Development Rep

• Prospecting and Targeting – Research target accounts, find decision makers
• Outreach and Engagement – Cold calling, cold emailing, LinkedIn messaging and sending personalized campaigns
• Qualify leads and set meetings for the sales team
• Build and maintain strong relationships with customers, software vendors, and channel partners.
• Develop an understanding of customer needs and align them with appropriate software licensing solutions.
• Support the sales cycle from initial contact through to deal closure, working alongside senior sales and technical consultants.
• Attend industry events, expos, and conferences to network and promote our services.
• Collaborate with internal teams to ensure smooth project delivery and customer satisfaction.
• Keep up to date with vendor programs, market trends, and new technologies.

Support Engineer – IBM Business Automation Workflow

Business Development Representative – Software Licensing