BP3 Global

Infrastructure Engineer

• Provide day-to-day operational support for Blue Prism environments (on-prem)
• Diagnose and resolve customer-reported issues across:
• - Blue Prism Application Server, Robot runtime, and environment configuration
• - Blue Prism HUB and related components
• - Authentication, user management, and permissions
• - Connectivity, scheduling, and queue management
• Analyze issues to determine whether they stem from platform configuration, infrastructure, or solution design, and implement or recommend appropriate corrective changes
• Plan, coordinate, and execute Blue Prism platform upgrades and version transitions, including HUB upgrades
• Coordinate with database teams to plan and execute SQL Server upgrades (e.g., MSSQL 2016 migrations)
• Support the setup and configuration of Blue Prism reporting databases, including coordination with DB teams on schema, access, and data flow
• Plan and execute failover server configurations for Blue Prism environments
• Perform routine system maintenance including health checks, configuration reviews, and environment documentation Monitoring & Observability
• Maintain and improve existing Dynatrace monitoring for Blue Prism infrastructure
• Identify gaps in monitoring coverage and implement new monitors proactively
• Use monitoring data to surface recurring issues and drive operational improvements
• Act as a trusted technical contact for clients running Blue Prism in production
• Communicate clearly about issues, root causes, and remediation steps
• Balance responsiveness with thoughtful, sustainable solutions
• Work with BP3 architects and senior engineers on complex or systemic issues
• Coordinate with Blue Prism support when defects or product-level issues are identified
• Contribute to documentation, runbooks, and operational knowledge transfer

Support Engineer – Blue Prism Infrastructure