Customer Excellence Manager

Sales Experience Support Manager ensuring customer-focused experience and operational compliance. Leading sales support initiatives while managing collaborative processes across various teams in retail.

Posted 7/23/2026full-timeWestlake • Illinois, Kentucky, Ohio • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer and Sales Operations, with a strong focus on team leadership, operational management, and customer engagement strategies. Proficient in Salesforce and performance management tools, ensuring effective contract management and business operations in both B2B and B2C environments.

Highest-signal resume keywords

Salesforce ExperienceCustomer EngagementPerformance ManagementTeam LeadershipCommercial Contract Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer ServiceBusiness OperationsOrder To Cash KnowledgeDigital AdvancementsSystem TransformationsOperational ManagementSales CompetenceFinancial CompetenceProgram ManagementData Collection

Soft Skills

Customer-FocusedCollaborationCommunicationLeadershipTeam Development

Tools & Technologies

SalesforcePower BIPromilesABSOneTA

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

B2BB2CFleet SalesService RecoveryOperational Processes

About the role

Key responsibilities & impact

Lead the delivery of a simple, consistent, customer-focused experience that supports retention and income growth
Ensure key operational processes are fit for purpose, consistently applied, well documented, and managed in line with bp’s legal and financial requirements to minimize risk
Serve as the primary Fleet Sales collaborator for customer communications, OneTA, marketing coordination, and ABS product changes
Manage ABS location setup, lead and develop the sales support team, support Sales Account Managers
Administer customer contracts in Salesforce and maintain pricing and customer data in ABS
Oversee the Fleet Maintenance Advisor team including administration of service recovery data collection and program oversight
Manage departmental software such as Promiles, coordinate team meetings, and maintain strong knowledge of customers, business segments, and competitive landscape

Requirements

What you’ll need

Bachelor’s Degree, Business, Marketing, Finance, Operational Management (or related)
Minimum 10+ years of experience in leading a team in Customer/Sales Operations, Customer Service, and Business Operations
Salesforce – 2+ years of experience
Experience with performance management and visualization tools i.e. Power BI
Substantial customer engagement, order 2 cash knowledge and business operational experience in B2B AND B2C
Experience with leading large programs and initiatives to successful outcomes
Strong commercial, financial and sales competence
Strong application, knowledge, and experience in Digital and System advancements and transformations programs
Experience working with multi-functional interested parties
Experience with Commercial contract management life cycle

Benefits

Comp & perks

flexible working options
generous paid parental leave policy
excellent retirement benefits