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Technical Service Specialist
bpTechnical Service Specialist at TravelCenters of America providing support for heavy-duty truck service and repair expertise. Responsible for documentation, safety practices, and collaborating with field technicians.
Posted 7/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite
About the role
Key responsibilities & impact- Provide technical service support within the Truck Service division.
- Assist field technicians with diagnostics and repair direction through the technical help line.
- Draft, revise, and maintain technical bulletins, repair procedures, and diagnostic guides.
- Support evaluation, testing, and field validation of diagnostic software and tooling.
- Reinforce safe work practices aligned with OMS standards.
- Deliver technical updates and support technician certification pathways.
Requirements
What you’ll need- Bachelor’s degree in engineering, Industrial Engineering, or related field preferred; equivalent experience considered.
- Strong analytical, facilitation, and customer management skills.
- 5+ years of experience in heavy-duty truck service and repair.
- ASE Master Medium/Heavy-Duty Certification or equivalent technical credential preferred.
- Hands-on diagnostic expertise in heavy-duty systems (powertrain, emissions, electrical).
- Experience authoring technical documents, repair procedures, or service communications preferred.
- Strong knowledge of shop safety practices, OSHA, DOT compliance, and OMS frameworks.
- Experience supporting technical help lines, critical issue processes, or centralized support functions preferred.
- Strong analytical skills with the ability to translate field issues into structured solutions.
- Valid driver’s license.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid vacation (120 – 240 hours per year)
- Paid holidays (9 per year)
- Personal choice holidays (2)
- Parental leave (up to 8 weeks)
- Discretionary annual bonus program
- Long-term incentive program
- Retirement benefits including pension
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
Diagnostic ExpertiseTechnical Document AuthoringRepair ProceduresField ValidationAnalytical SkillsTechnical SupportTroubleshootingSafety PracticesCompliance KnowledgeService Communications
Soft Skills
Analytical SkillsFacilitation SkillsCustomer Management Skills
Certifications
ASE Master Medium/Heavy-Duty Certification