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Technical Service Specialist
bpTechnical Service Specialist at TravelCenters of America providing support for heavy-duty truck service and repair expertise. Responsible for documentation, safety practices, and collaborating with field technicians.
Posted 7/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates hands-on diagnostic expertise in heavy-duty systems, including powertrain, emissions, and electrical components, while effectively supporting field technicians through technical service and documentation. Strong knowledge of shop safety practices and compliance with OSHA and DOT standards is essential.
Highest-signal resume keywords
Heavy-Duty Truck Service ExperienceASE Master Medium/Heavy-Duty CertificationTechnical Document AuthoringDiagnostic Expertise in Heavy-Duty SystemsCustomer Management Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Diagnostic ExpertiseTechnical Document AuthoringRepair ProceduresField ValidationAnalytical SkillsTechnical SupportTroubleshootingSafety PracticesCompliance KnowledgeService Communications
Soft Skills
Analytical SkillsFacilitation SkillsCustomer Management Skills
Certifications & Qualifications
ASE Master Medium/Heavy-Duty Certification
Industry Keywords
Heavy-Duty Truck ServiceOMS StandardsOSHA ComplianceDOT ComplianceTechnical Help Line
About the role
Key responsibilities & impact- Provide technical service support within the Truck Service division.
- Assist field technicians with diagnostics and repair direction through the technical help line.
- Draft, revise, and maintain technical bulletins, repair procedures, and diagnostic guides.
- Support evaluation, testing, and field validation of diagnostic software and tooling.
- Reinforce safe work practices aligned with OMS standards.
- Deliver technical updates and support technician certification pathways.
Requirements
What you’ll need- Bachelor’s degree in engineering, Industrial Engineering, or related field preferred; equivalent experience considered.
- Strong analytical, facilitation, and customer management skills.
- 5+ years of experience in heavy-duty truck service and repair.
- ASE Master Medium/Heavy-Duty Certification or equivalent technical credential preferred.
- Hands-on diagnostic expertise in heavy-duty systems (powertrain, emissions, electrical).
- Experience authoring technical documents, repair procedures, or service communications preferred.
- Strong knowledge of shop safety practices, OSHA, DOT compliance, and OMS frameworks.
- Experience supporting technical help lines, critical issue processes, or centralized support functions preferred.
- Strong analytical skills with the ability to translate field issues into structured solutions.
- Valid driver’s license.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Paid vacation (120 – 240 hours per year)
- Paid holidays (9 per year)
- Personal choice holidays (2)
- Parental leave (up to 8 weeks)
- Discretionary annual bonus program
- Long-term incentive program
- Retirement benefits including pension