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bp

Technical Service Specialist

bp

Technical Service Specialist at TravelCenters of America providing support for heavy-duty truck service and repair expertise. Responsible for documentation, safety practices, and collaborating with field technicians.

Posted 7/1/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact
  • Provide technical service support within the Truck Service division.
  • Assist field technicians with diagnostics and repair direction through the technical help line.
  • Draft, revise, and maintain technical bulletins, repair procedures, and diagnostic guides.
  • Support evaluation, testing, and field validation of diagnostic software and tooling.
  • Reinforce safe work practices aligned with OMS standards.
  • Deliver technical updates and support technician certification pathways.

Requirements

What you’ll need
  • Bachelor’s degree in engineering, Industrial Engineering, or related field preferred; equivalent experience considered.
  • Strong analytical, facilitation, and customer management skills.
  • 5+ years of experience in heavy-duty truck service and repair.
  • ASE Master Medium/Heavy-Duty Certification or equivalent technical credential preferred.
  • Hands-on diagnostic expertise in heavy-duty systems (powertrain, emissions, electrical).
  • Experience authoring technical documents, repair procedures, or service communications preferred.
  • Strong knowledge of shop safety practices, OSHA, DOT compliance, and OMS frameworks.
  • Experience supporting technical help lines, critical issue processes, or centralized support functions preferred.
  • Strong analytical skills with the ability to translate field issues into structured solutions.
  • Valid driver’s license.

Benefits

Comp & perks
  • Health insurance
  • 401(k) matching
  • Paid vacation (120 – 240 hours per year)
  • Paid holidays (9 per year)
  • Personal choice holidays (2)
  • Parental leave (up to 8 weeks)
  • Discretionary annual bonus program
  • Long-term incentive program
  • Retirement benefits including pension

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
Diagnostic ExpertiseTechnical Document AuthoringRepair ProceduresField ValidationAnalytical SkillsTechnical SupportTroubleshootingSafety PracticesCompliance KnowledgeService Communications
Soft Skills
Analytical SkillsFacilitation SkillsCustomer Management Skills
Certifications
ASE Master Medium/Heavy-Duty Certification