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Tech Stack
Tools & technologiesAzureCloudCyber SecurityServiceNow
About the role
Key responsibilities & impact- You’ll play a critical role in delivering reliable, real-world technology solutions across bp’s retail network, with opportunities to expand your skills in support, networking, cloud-connected systems, and large-scale deployments.
- As a System Support Technician at bp, you will partner with Technology and Business team members to perform PC Support at the Travel Center Sites.
- This role is responsible for troubleshooting issues, maintaining IT equipment, and delivering exceptional customer service in a fast-paced, remote environment.
- This role focuses on supporting imaging and break fix of both new and existing PCs, laptops, printers and other misc devices in use at the Sites.
- The System Support Technician will ensure all solutions meet business expectations and compliance standards.
- Staging, deploying, asset management and daily break-fix support of PCs and Laptops.
- Ability to provide operating system support, various business applications used in day-to-day site business environment.
- Ability to work in a team environment.
- Ability to clearly communicate professionally with technical and nontechnical personnel.
- Demonstrate professional behavior including language, actions, and attire.
- Ability to troubleshoot and coordinate vendors to maintain low-voltage cabling (data, voice, and IT infrastructure).
- Advanced computer skills.
- Intermediate networking skills.
- Intermediate data infrastructure knowledge.
- Ability to reliably access transportation for travel to office.
Requirements
What you’ll need- Associate Degree or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience)
- Computer certifications from CompTia A+, Network+, Security+ are preferred
- Requires 6-8 years of experience supporting complex end user technologies.
- Ability to validate requirements and ensure alignment with business expectations
- Experience using Microsoft Office tools (Excel, Word, Teams, Visio)
- Demonstrable experience and success with supporting and following established guidelines, especially related to PCs, laptops, Microsoft Office 365, and printers
- Working knowledge of Windows Servers, Active Directory, Microsoft Azure, Microsoft Entra, PowerShell, Group Policies, Microsoft Office 365, BeyondTrust remote control software (Bomgar), and ServiceNow ticket management system is preferred
- Knowledge of building Images and scripting is desired
- Strong analytical, troubleshooting, and organizational skills
- Effective communication skills and ability to work with both technical and non-technical teams
- Ability to manage multiple priorities in a fast-paced environment
- Attention to detail and commitment to quality
- Problem-solving and critical thinking
- Strong collaboration and teamwork
- Continuous learning mindset
- Desired Experience with Retail, C-store, Fueling and Restaurant POS systems and environments
- Ability to develop and write technical documentation
- Excellent self-organization and time management skills
- Ability to evaluate and test emerging technologies
- Experience with ticketing systems (ServiceNow, Jira, etc.)
- Knowledge of endpoint management tools (Intune, SCCM, etc.)
- Intermediate understanding of cybersecurity practices
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PC supporttroubleshootingimagingbreak fixoperating system supportdata infrastructurebuilding imagesscriptingendpoint managementcybersecurity practices
Soft Skills
customer serviceteamworkcommunicationanalytical skillsorganizational skillsproblem-solvingcritical thinkingattention to detailself-organizationtime management
Certifications
CompTia A+CompTia Network+CompTia Security+