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bp

Vice President, Truck Service Support

bp

Vice President of Truck Service Support driving operational consistency and strategy alignment across company and franchise locations. Leading integration of program strategy and vendor management for enhanced performance.

Posted 6/7/2026full-timeWestlake • Ohio • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact
  • Define and lead the Truck Service enablement strategy, ensuring alignment between enterprise priorities and field execution
  • Integrate efforts across programs, vendor strategy, franchise support, and field execution teams
  • Translate strategy into scalable frameworks, tools, and standards that drive consistent performance
  • Establish governance to ensure alignment, accountability, and measurable outcomes
  • Provide strategic leadership to: Director, Tire Programs and Director, Parts, Oil & Labor Programs
  • Ensure programs and category strategies deliver margin performance, cost optimization, and operational feasibility
  • Establish enterprise alignment on pricing frameworks, program standards, and vendor strategies
  • Drive simplification and standardization across program offerings
  • Lead and guide the Truck Service Franchise Director, ensuring alignment to enterprise strategy and priorities
  • Establish a consistent model for franchise engagement, performance management, and capability development
  • Ensure franchise partners are equipped with tools, insights, and programs to deliver brand and financial expectations
  • Drive alignment in operational standards, customer experience, and program adoption
  • Oversee the Truck Service Field Support organization, including Specialist Team Leads and Specialists
  • Ensure field teams optimally translate strategy into clear execution plans and measurable outcomes
  • Build capability in operational excellence, problem-solving, and performance management
  • Establish consistent performance management, coaching, and accountability frameworks across the field
  • Own enterprise visibility into program adoption, operational consistency, and performance drivers
  • Drive continuous improvement through standardization, root cause analysis, and scalable solutions
  • Ensure alignment between program intent and field execution outcomes
  • Partner with Operations leadership to identify and close performance gaps
  • Partner with Operations, Finance, Procurement, Supply Chain, and People & Culture to align vendor strategies, financial performance, and operational capabilities
  • Lead enterprise change initiatives, ensuring adoption and sustained impact
  • Influence senior stakeholders and align across competing priorities
  • Lead and develop a multi-layered leadership organization across: Program Directors Franchise leadership Field Support teams
  • Build capability in program strategy, vendor management, and field execution
  • Establish a culture of accountability, continuous improvement, and performance discipline
  • Ensure strong succession planning and leadership pipeline

Requirements

What you’ll need
  • Bachelor’s degree in Business, Operations, Engineering, or related field preferred; advanced degree a plus
  • Significant leadership experience in truck service, fleet maintenance, automotive, or multi-site service environments
  • Proven success leading enterprise functions, large cross-functional organizations, or field enablement models
  • Strong commercial and financial acumen, with experience influencing margin performance and cost optimization
  • Demonstrated ability to lead through multiple layers of leadership and influence without direct control of operations
  • Experience integrating program strategy, vendor management, and field execution
  • Strong analytical and problem-solving capabilities with a data-driven approach
  • Excellent communication and executive presence, with ability to influence senior stakeholders
  • Ability to travel as required to support business priorities

Benefits

Comp & perks
  • bonuses
  • share options
  • flexible benefits designed to meet your needs

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
program strategyvendor managementfield executionperformance managementcost optimizationdata analysisroot cause analysisoperational excellencecontinuous improvementpricing frameworks
Soft Skills
strategic leadershipinfluencecommunicationproblem-solvingaccountabilitycoachingcapability developmentexecutive presencecollaborationsuccession planning
Certifications
Bachelor’s degreeadvanced degree