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About the role
Key responsibilities & impact- Act as first point of contact for third party vendors, Invoice Processing Team and business end users to resolve their queries, making sure that all processes and controls are kept
- Make sure that process documentations are up to date and aligned with all ISO requirements
- Build up and maintain professional relationship with Business Partners and stakeholders, being the external face of BP towards the suppliers
- Managing effective issue resolution on customer concerns
- Ensure that issue log is up to date as raised / identified issues are captured or in case of available ticketing system, all incoming tickets picked up and processed according to the required SLA and daily performance targets.
- Manage following activities: AP query handling, Process balance confirmation and dunning letters, respond statement requests and cover other administration, reporting and Accounts Payable accounting activities according to process descriptions.
Requirements
What you’ll need- Language and Interpersonal skills with particular focus on client responsiveness
- Experience in customer/vendor facing roles, including resolution of complex issues and deep investigation needs
- Language knowledge (Reading, Writing, Speaking B2) – English
- Language knowledge (Reading, Writing, Speaking B2) – German
- Being a team-player
- Flexibility
- SAP system knowledge is a given advantage
Benefits
Comp & perks- Different bonus opportunities based on performance
- wide range of cafeteria elements
- Life & health insurance, medical care package
- Hybrid working arrangement aligned with team arrangements and business needs
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
- Family friendly workplace e.g.: Extended parental leave, Mother-baby room
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
- Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
- bp Hungary won the Most Attractive Employer 202 4 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research.
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Soft Skills
language skillsinterpersonal skillsclient responsivenessteam playerflexibility