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About the role
Key responsibilities & impact- Accountable for the functionality and operational integrity of AI and Virtual Assistant solutions / products
- Define and own the vision, roadmap and success metrics
- Responsible for identifying and implementing internal and external standard methodology in this space
- Analyze problems and develop robust solutions
- Integrate Automation and AI solutions with other O&A global solutions
- Identify innovations and efficiencies in line with policy requirements - Enhance solutions to meet future requirements and Technology / PC&C requirements
- Balance innovation with compliance, risk and employee trust
- Lead the team to translating requirements into product / technical requirements and AI used cases
- Work closely with the technical / development teams to bring the requirements to life
- Provide innovative solutions to compliance requirements
- Identify technology requirements and embed solutions
- Ensure documentation and training is in place
- Partner with O&A operations for seamless handoffs
- Share insights, risks, and opportunities with business leadership
- Lead a portfolio of change projects - Be a thought-leader in Virtual Assistant and AI solutions through external networking and landscape analysis
- Be responsible for the Virtual Assistant critical metrics and continuously work on improving conversation design, intent coverage.
- Provide feedback on knowledge quality
- Being responsible for a portfolio of change projects, ranging in size and complexity, in support of an agreed the roadmap
- Agree and lead annual budgets accordingly
- Be a thought-leader in bp in AI and Virtual Assistant solutions through extensive external networking and continuous landscape analysis
- Own and prioritize the product backlog
- Work with team to define user stories, acceptance criteria and success measures
- Work in agile delivery methods (sprints, releases, iteration cycles)
- Ensure timely and high quality delivery of features and improvements
- Use analytics to identify gaps in automation and to understand and identify employee needs and trends
- Leverage conversation data to continuously train and improve models
- Ensure compliance with data privacy, digital security, legal etc
- Handle AI risks such as bias, hallucination and inappropriate responses
- Establish guardrails, approval flows and audit ability
- Remain up to date with AI trends and product enhancements
- Run experiments and pilots for new features
- Building partnerships
- Managing relationships with numerous internal senior leaders
- Securing alignment on priorities and managing their requirements / expectations on projects
- Building strategic relationships / partnerships with external partners where appropriate
- Assisting I&E in the operational oversight of our vendors / partners
- Building a high-performing team
- Inspiring and motivating a permanent team, and third-party project resources, to deliver great results
- Building a team that find the optimal balance of WHAT they deliver and HOW they deliver
- Presents highest level of professional individual contribution and imparts technical expertise to lower level team members; Advises and directs subordinates and project resources to help accomplish assignments using established guidelines, procedures and policies; Reviews and evaluates team members’ performance.
Requirements
What you’ll need- Degree and / or professional qualification
- Broad technical experience in discipline with 10+ years’ experience
- Graduate/post-graduate degree in Business Management, HR, Computer Science, or related subject area
- Higher level degrees (e.g., MA, MBA, PhD) and other professional certifications and accreditations are advantageous
- Significant experience in building digital strategies and roadmaps
- Systems development and implementation
- Corporate-wide implementation of global systems and processes
- Strong understanding of Automation and AI solutions and technology market
- Advanced project management methodologies experience with ability to create/handle comprehensive project plans
- Comprehensive broad knowledge of P&C systems and web applications
- Possesses/applies advanced HR systems experience/judgment
Benefits
Comp & perks- open and inclusive culture
- great work-life balance
- tremendous learning and development opportunities to craft your career path
- life and health insurance
- medical care package
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI solutionsVirtual Assistant solutionsAutomationproject management methodologiessystems developmentdigital strategiescompliance requirementsconversation designdata privacyanalytics
Soft Skills
leadershipteam buildingrelationship managementstrategic thinkingcommunicationproblem solvinginnovationinspirationmotivationcollaboration
Certifications
graduate degreepost-graduate degreeMBAPhDprofessional certificationsaccreditations