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About the role
Key responsibilities & impact- Management of Sensitive Data & Customer Administration
- Coordinate and ensure accuracy of customer master data
- Manage Customer Portal administration, including user creation and access rights
- Ensure full compliance with internal policies, GDPR, and data protection standards
- Process & Operational Management
- Ensure correct and efficient operation of all key systems (e.g., SAP, Salesforce, PROS)
- Respond promptly to system issues; coordinate fixes and raise when needed
- Handle incident management, solve, and ad hoc operational requests
- Drive and support initiatives to digitalize, streamline, and improve processes
- Collaborate closely with BSG, Supply, Pricing, and Logistics teams
- Provide operational support to internal partners, including KAMs and other groups
- Manage customer complaints and product claims in line with bp procedures
- Make operational decisions in Business Continuity Plan (BCP) situations
- Manage and update customs documentation where applicable
- Support performance management activities to ensure financial delivery for the B2B business
- Participate in bp projects and cross-functional initiatives
Requirements
What you’ll need- Relevant professional education, ideally in business administration, customer service, or a related field
- Strong teamwork approach is essential
- Experience in customer service or administrative roles
- Experience in B2B sales or supply chain is beneficial
- GBS / Finance / Supply experience is an advantage
- Technical affinity, ability to understand system ‑ related topics
- Experience with SAP, MS Office, PROS, Salesforce or comparable systems
- Willingness and openness to learn, grow, and develop new skills (growth mindset)
- Open ‑ minded, flexible, and able to thrive in a dynamically changing environment
- Strong customer focus and commitment to operational excellence
- Solid systems and process understanding with strong problem ‑ solving skills
- Technical acumen and high attention to detail
- Fluent in English (written and spoken)
Benefits
Comp & perks- A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the attitude of giving back to our environment are highly valued
- Possibility to join our social communities and networks
- Learning opportunities and other development opportunities to craft your career path, including access to LinkedIn Learning, Coursera and GetAbstract
- Life and health insurance, medical care package, Employee Assistance Program with psychological and legal support
- Additional days off
- Equity matching program
- And many other benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer administrationdata managementincident managementoperational managementprocess improvementB2B salessupply chain managementtechnical affinityproblem-solvingattention to detail
Soft Skills
teamworkcustomer focusflexibilitygrowth mindsetoperational excellenceopen-mindednessadaptabilitycollaborationcommunicationdecision-making