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About the role
Key responsibilities & impact- In charge of collection activities for the relevant portfolio(s) supported by the team to ensure trade debtor balances are tightly controlled and compliant to the Downstream Credit Policy.
- Effective cash collection and monitoring of customer accounts consistent with BP’s credit standard & policies and preparing collection reports.
- Supervise credit and fraud violations and inform / involve all relevant partners within their DOA
- Dealing with customers’ accounts and keeping these fully reconciled
- Enforce to the Team’s regular KPI’s (such as working conditions and performance)
- Deal promptly with customer disputes / issues in order to secure payments and follow the partner concern path
- Maintain and develop working relationship with Cross-functions (incl: Sales, Customer Service team etc.)
- Be able to identify key, strategic or high-risk business customers and issues and take actions together with the relevant partners
- Apply all communication channels to resolve issues and perform daily tasks (e.g.: call customers not only send emails)
- Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
- Manage order blocks, review/resolve all credit-held deliveries and customer restrictions. Compliance with all relevant Credit Management related and QMS policies
Requirements
What you’ll need- Previous credit control / cash collection or customer service experience (preferred)
- Any kind of College Degree or Economics (High School) or equivalent experience with relevant language skills
- Able to deal with sophisticated situations while maintaining the right balance of customer and business focus
- Good level of analytical skills, numeracy and financial awareness.
- Effective problem-solving attitude.
- Excellent communication skills.
- Efficient time management and prioritization skills.
- Continuous improvement attitude with an open minded and adaptable work ethic.
Benefits
Comp & perks- Different bonus opportunities based on performance
- Life & health insurance, medical care package
- Hybrid working arrangement aligned with team arrangements and business needs
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan. This non-contractual benefit lets employees buy bp shares and receive matching shares, in line with plan rules
- Family friendly workplace e.g.: Extended parental leave, Mother-baby room
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
- Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit controlcash collectioncustomer serviceanalytical skillsnumeracyfinancial awarenessproblem-solvingtime managementprioritization
Soft Skills
communication skillscustomer focusbusiness focusadaptabilitycontinuous improvement
Certifications
College DegreeEconomics