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Lead Credit Control Analyst
bp. Overseeing all operational activities, supervising control points and acting as first point of escalation within the team to ensure trade debtor balances are tightly controlled and compliant to the Downstream Credit Policy.
Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Overseeing all operational activities, supervising control points and acting as first point of escalation within the team to ensure trade debtor balances are tightly controlled and compliant to the Downstream Credit Policy.
- This includes managing expectations of our partners, senior management and business associates in order to reach yearly goals and targets, whilst preparing team performance (KPI) reports, leading projects, standardizations and other ad hoc operational queries.
- Overseeing effective cash collection and monitoring of customers’ accounts consistent with BP’s credit policies.
- Supervise credit and fraud violations and inform / involve all relevant partners within their DOA.
- Leading other Credit Control Analysts on daily operations acting as first point of contact for issues concerning operational matters to ensure silent business run.
- Overseeing customer accounts to make sure they are fully reconciled.
- Deal promptly with customer disputes / issues in order to secure payments and follow the partner concern path
- Enforce to the Team’s regular KPI’s (such as working conditions and performance).
- Responsible for the reporting activities, such as preparing and sharing monthly KPI and other ERP reports on team level.
- Support preparation of documents and adjustments for monthly, quarterly and year-end close
- Strong interactivity with assigned Business Divisions, customers as well as contact with Outsourced Service Providers and Business Facing Financials
- Maintain and develop working relationship with Cross-functions (incl: Sales, Customer Service team etc)
- Be able to identify key, strategic or high risk business customers and issues and take actions together with the relevant partners
- Apply all communication channels to resolve issues and perform daily tasks
- Participate in Continuous Improvement efforts; initiate and raise „quick wins” where these are relevant
- Review and assist in making decisions based on customers’ blocked orders.
- Support Line Manager in all projects, systems implementations, strategic topics and any ad hoc activities needed.
- Compliance with all relevant Credit Management related and QMS/EMS policies
Requirements
What you’ll need- Previous credit control / cash collection or customer service experience
- Financial / accounting experience
- People management / supervisory experience (preferred)
- Ability to work 50% afternoon shift in a month
- Any kind of College Degree or Economics (High School) or equivalent experience with relevant language skills
- Able to deal with sophisticated situations while maintaining the right balance of customer and business focus.
- Good level of analytical skills, numeracy and financial awareness.
- Effective problem solving attitude.
- Excellent communication skills.
- Efficient time management and prioritization skills.
- Continuous improvement attitude with an open minded and adaptable work ethic.
Benefits
Comp & perks- Different bonus opportunities based on performance
- wide range of cafeteria elements
- Life & health insurance
- medical care package
- Hybrid working arrangement aligned with team arrangements and business needs
- Opportunity to build up long term career path and develop your skills with wide range of learning options
- Celebrate in bp’s success. You may be eligible to join bp’s Global ShareMatch plan.
- Family friendly workplace e.g.: Extended parental leave, Mother-baby room
- Employees’ wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
- Possibility to join our social communities and networks
- Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
- bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) fourth time in a row at PwC's annual employer research.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
credit controlcash collectionfinancial experienceaccounting experienceKPI reportingERP reportingcustomer account reconciliationproblem solvinganalytical skillsnumeracy
Soft Skills
people managementsupervisory experiencecommunication skillstime managementprioritizationcontinuous improvementadaptabilitycustomer focusbusiness focusinterpersonal skills
Certifications
College DegreeEconomics