bp

Technical Services Engineer

bp

full-time

Posted on:

Location Type: Hybrid

Location: United States

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About the role

  • Provide expert technical guidance via our technical helpdesk to customers, distributors, and internal interested parties understanding their challenges and recommending appropriate Castrol Industrial lubricant products & solutions.
  • Conduct value selling activities, collaborating with sales teams in the field to develop and close new business.
  • Ensure seamless execution of the customer promise, from initial consultation to solution delivery and ongoing service and support.
  • Actively listen to customer feedback and translate technical needs into actionable insights for product development and product improvement.
  • Maintain comprehensive application and product knowledge, effectively communicating the benefits and features of our lubricant portfolio and recommending products that provide value to both customer and BP-Castrol.
  • Drive offer execution and growth initiatives, contributing to the expansion of Castrol lubricant market share.
  • Cultivate and maintain strong partner relationships, encouraging collaboration and improving mutual success.
  • Coach and train internal teams and distributors on technical aspects of Industrial lubricants and application guidelines.

Requirements

  • Bachelor’s degree in Engineering or related field – Mechanical, Chemical, Lubrication, Manufacturing, or other related engineering focus.
  • Experience of 2-4+ years in technical/engineering role, preferably in our core markets or related Industrial manufacturing environment.
  • Demonstrated strong technical acumen, with the ability to understand a large variety of customer field applications and make product & solution recommendations that drive value.
  • Excellent value selling skills, with a track record of identifying needs and providing tailored solutions.
  • Strong commitment to customer promise execution and delivering exceptional service.
  • Proficient communication and customer service skills, with the ability to engage effectively with customers, address inquiries clearly, and build positive trust‑based relationships.
  • Experience with offers and product knowledge within the Industrial lubricants industry is preferred.
  • Awareness of relevant Industrial market segment requirements is preferred.
  • Excellent computer application skills, including MS Office, Outlook, Windows and generally high efficiency with computing applications and typing skills.
  • Ability to travel, up to 50% of the time.
Benefits
  • Flexible working options
  • Generous paid parental leave policy
  • Excellent retirement benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical acumenvalue sellingproduct recommendationscustomer field applicationsapplication knowledgesolution deliverycustomer service
Soft Skills
active listeningcommunicationrelationship buildingcoachingcollaborationcustomer promise execution
Certifications
Bachelor’s degree in EngineeringMechanical EngineeringChemical EngineeringLubrication EngineeringManufacturing Engineering