Bozzuto

Customer Success Manager

• Maintain, configure, and customize HubSpot CRM, including contact records, properties, pipelines, and integrations.
• Ensure data cleanliness, accuracy, and segmentation across all customer records.
• Manage user roles, permissions, and team settings to align with business needs.
• Support marketing and transactional email capabilities.
• Design, implement, and optimize automation workflows for marketing, sales, and service teams.
• Collaborate with marketing to support email campaigns, lead nurturing, and scoring initiatives.
• Set up and manage forms, landing pages, and calls-to-action using HubSpot’s CMS tools.
• Partner with Client Services, Marketing, Communications, and IT to align CRM strategies with business goals.
• Train and support users on HubSpot features and best practices.
• Identify and implement opportunities for process improvement and system enhancements.
• Provide actionable insights through data analysis and reporting to support marketing and sales operations.

CRM Specialist