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Field Operations Beverage Technician, Events & Hospitality Technology
Boxbar TechField Operations Technician supporting live events with delivery, setup and troubleshooting of automated beverage service technology. Liaising with clients, venues and internal teams to ensure smooth operations.
About the role
Key responsibilities & impact- Understand event requirements in advance and prepare effectively for each deployment.
- Liaise with clients, venues and internal teams before, during and after events.
- Support delivery, setup, testing and breakdown of BoxBar equipment.
- Ensure machines are fully prepared, positioned, tested and ready for service.
- Support loading and unloading of equipment before and after events.
- Help maintain safe, clean, organized and professionally presented BoxBar areas during live operations.
- Support event accreditation, venue access and site logistics where required.
- Monitor equipment during live events and respond quickly and calmly to technical issues.
- Carry out basic mechanical, electrical or operational troubleshooting within training and safety guidelines.
- Replace parts or make minor adjustments where required and approved.
- Escalate technical issues clearly and promptly when additional support is needed.
- Support pre-event and post-event machine checks, cleaning, testing and preparation.
- Help ensure equipment is returned, stored and prepared correctly after each event.
- Train venue teams, event staff and client representatives on machine functionality and safe operation.
- Provide clear, confident and professional support during live service.
- Build strong working relationships with venue staff, contractors, clients and internal teams.
- Support client success by identifying feedback, improvement opportunities and potential expansion or upsell opportunities.
- Complete clear and detailed post-event reports covering performance, issues, client feedback, operational learnings and improvement opportunities.
- Feed relevant information back to operations, client success, sales, marketing and product teams.
- Support scoping visits, site checks or project preparation ahead of events where required.
Requirements
What you’ll need- Essential Experience in at least one relevant environment, such as events, venues, festivals, hospitality, beverage operations, field service, equipment support, technical operations, installations, AV, facilities or customer-facing operations.
- Experience with beverage dispense, draft systems, cellar equipment, bar operations or hospitality technology.
- Strong client-facing communication skills.
- Good technical understanding and confidence using technology.
- Practical mechanical, electrical or equipment troubleshooting ability.
- Ability to work independently in high-pressure live environments.
- Excellent timekeeping, reliability and attention to detail.
- Ability to follow checklists, technical instructions and safety processes.
- Willingness to travel regularly across the US.
- Flexibility to work days, evenings, nights, weekends and holidays depending on event requirements.
- Valid driver’s license and ability to travel to event sites.
- Ability to complete clear written reports and operational updates.
Benefits
Comp & perks- Competitive hourly pay with overtime eligibility.
- Paid travel time where applicable.
- Mileage reimbursement, vehicle support or company vehicle arrangements depending on business need.
- Company-paid travel and accommodation for approved business travel.
- Per diem or reimbursed meals for overnight travel.
- Company phone or phone allowance.
- Laptop/tablet and required work equipment.
- Uniform/branded workwear and PPE.
- Paid training and relevant certifications.
- Paid time off.
- Medical, dental and vision insurance.
- 401(k) plan, subject to company setup.
- Opportunity to help build BoxBar’s US field operations from an early stage.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mechanical troubleshootingelectrical troubleshootingequipment supportbeverage dispense systemsdraft systemscellar equipmentbar operationshospitality technologytechnical operationsinstallations
Soft Skills
client-facing communicationattention to detailindependencereliabilitytimekeepingflexibilityproblem-solvingrelationship buildingcalmness under pressurereport writing
Certifications
valid driver’s license