Box Inc Deutschland

Scaled Customer Success Manager – Public Sector

Box Inc Deutschland

full-time

Posted on:

Location Type: Remote

Location: Remote • Washington • 🇺🇸 United States

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Salary

💰 $71,000 - $91,500 per year

Job Level

JuniorMid-Level

About the role

  • Manage post-sales activity for a large volume of Box’s Scaled Public Sector customers (150+) through touch points that require product knowledge, prioritization planning, project management and a strong AI-first mindset.
  • Demonstrate high-touch and one-to-many tactics with customers to drive positive outcomes and articulate value realized for their businesses.
  • Develop, test, and iterate on scaled playbooks and engagement strategies.
  • Leverage AI to analyze customer data to build and build adoption strategies for your customer portfolio.
  • Proactively identify and flag churn risk and work actively with broader account team to mitigate.
  • Partner with Sales, Marketing and Box Consulting to provide effective customer engagements.
  • Function as the voice of the customer, identifying customer trends and providing internal feedback on how Box can better serve our customers.

Requirements

  • Degree required
  • 2+ years experience supporting customers in customer success, account management or customer marketing at scale
  • Awareness of Public Sector or other regulated vertical customer dynamics, and the ability to navigate their stakeholders through a technology environment.
  • Highly data-driven, great prioritization skills and ability to execute on customer-facing activities with an AI first mindset
  • Significant level of comfort interacting with a high volume of customers, over a variety of mediums (phone, email, webinars).
  • Self-starter who has fresh ideas when it comes to growing customer engagement
  • Team player and customer advocate motivated by helping others succeed
  • Bonus point if you have experience working with Public Sector customers
  • Familiarity with Salesforce
  • Marketing experience
Benefits
  • healthcare benefits
  • additional Box Benefits + Perks

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementcustomer successaccount managementcustomer marketingdata analysisadoption strategieschurn risk identificationengagement strategiesAI-first mindsetprioritization planning
Soft skills
communicationteam playercustomer advocacyself-startercreativityinterpersonal skillsproblem-solvingadaptabilitycustomer engagementstakeholder navigation