Underwriting Specialist, Customer-facing

Bowtie Life Insurance Company

Underwriting Specialist serving as a crucial link between the team and customers at Bowtie Life Insurance. Engaging in customer communication, assessments, and enhancing the underwriting experience.

Posted 5/18/2026full-timeHong Kong • 🇭🇰 Hong KongJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Proactively contact customers through multiple channels (phone calls, WhatsApp, email, etc.) to guide them through the underwriting process and ensure clear, timely communication.
Handle and resolve customer queries related to their applications and health declarations promptly and professionally.
Perform thorough risk assessments on individual new business applications in strict accordance with the company’s underwriting guidelines, risk appetite, service standards, and personal authority limits.
During customer interactions, identify and implement opportunities to improve the underwriting experience.

Requirements

What you’ll need

At least 2 years of customer service (call centre) experience in Medical/ Health insurance
Bilingual Fluency (Read/Write/Speak) in Chinese (Cantonese) and English
Score 6 or above in IELTS Academic test
Satisfy all academic requirement for insurance intermediary licensing in Hong Kong
Prior experience in medical underwriting (preferred but not essential)
Education background in nursing, allied health or related discipline (preferred but not essential)
Fluency in Mandarim (preferred but not essential)
Passed IIQE Paper I & III (preferred but not essential)

Benefits

Comp & perks

Competitive package
Flexible work arrangement
Benefits include medical/ dental coverage and wellness programs
Employee discounts
Fun, co-operative, and flexible startup culture
Weekly sharing sessions and regular social gatherings
Excellent learning opportunities with Professional Development Sponsorship

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

risk assessmentunderwritingcustomer servicemedical underwritinghealth declarations

Soft Skills

communicationproblem-solvingproactive engagementtimely response

Certifications

insurance intermediary licensingIIQE Paper IIIQE Paper III