Bounteous

Manager

• Mature and expand the adoption of testing and personalization projects at Bounteous along with the supporting technology
• Demonstrate a proven track record in developing testing and personalization strategies aligned with client business objectives
• Evaluate campaign effectiveness through report generation, insights provision, next-step delineation, and iterative testing plan refinement.
• Maintain thorough documentation of testing and personalization processes, continually seeking areas for optimization.
• Oversee the configuration, administration and operation of CRO platforms to support multi-channel campaigns
• Audit Adobe Target and Adobe Experience Platform (AEP) audiences to identify overlap, collision risk, audience refresh cadence, and cross-activity conflicts impacting personalization experiences.
• Analyze audience qualification and activation strategies across Adobe Target activities, including quantifying overlap rates, identifying conflicting messaging/experiences, and documenting current prioritization approaches.
• Develop scalable governance recommendations for audience creation, sharing, lifecycle management, and experience prioritization across AEP and Adobe Target.
• Define best practices for audience strategy, including audience granularity, recency windows, trait usage, overlap mitigation, and Target activity structuring, with clear “good vs. bad” implementation examples.
• Partner with stakeholders to align on intended audience experiences, platform limitations within AEP, and recommended frameworks to improve personalization consistency and reduce experience conflicts.

Personalization Manager

ServiceNow

• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and script includes .
• Develop and maintain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems.
• Build and optimize Service Portal pages, widgets, and UI components to deliver intuitive self-service experiences.
• Implement and maintain Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.
• Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices.
• Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances.
• Perform code reviews and enforce development standards, ensuring adherence to ServiceNow best practices and client governance frameworks.
• Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecks identified during testing cycles.
• Monitor platform health, identify technical debt, and proactively recommend improvements to workflows, configurations, and integrations.
• Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.
• Develop and maintain integrations between ServiceNow and HR systems (Workday, SAP SuccessFactors), ITSM tooling, LDAP/AD, and enterprise middleware.
• Build and maintain import sets, transform maps, and data source configurations for bulk data migrations and ongoing data synchronization.
• Configure and manage CMDB population strategies, including Service Graph Connectors and Discovery integrations.
• Implement data validation, error handling, and logging frameworks within integration pipelines to ensure reliability and traceability.
• Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.
• Participate in Agile ceremonies&mdash;sprint planning, stand-ups, retrospectives&mdash;and contribute to accurate effort estimation and sprint commitments.
• Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions.
• Liaise with client technical teams and business stakeholders to clarify requirements, demonstrate functionality, and gather feedback during UAT.
• Contribute to technical documentation including design specs, integration runbooks, and developer onboarding guides.

ServiceNow Architect

• Development & Configuration
• Design, build, and configure ServiceNow applications and modules across ITSM, HRSD, and SPM, including workflows, service catalog items, business rules, client scripts, UI policies, and script includes.
• Develop and maintain Flow Designer automations, IntegrationHub spokes, and custom REST/SOAP integrations with third-party enterprise systems.
• Build and optimize Service Portal pages, widgets, and UI components to deliver intuitive self-service experiences.
• Implement and maintain Virtual Agent (VA) conversations and Natural Language Understanding (NLU) models for automated service delivery.
• Write clean, efficient, and well-documented server-side and client-side JavaScript following platform scripting best practices.
• Platform Engineering & Quality
• Manage update sets, scoped application development, and deployment across development, test, and production ServiceNow instances.
• Perform code reviews and enforce development standards, ensuring adherence to ServiceNow best practices and client governance frameworks.
• Design and execute unit, integration, and regression test plans; resolve defects and performance bottlenecks identified during testing cycles.
• Monitor platform health, identify technical debt, and proactively recommend improvements to workflows, configurations, and integrations.
• Support ATF (Automated Test Framework) setup and maintenance to ensure continuous quality across releases.
• Integration & Data Management
• Develop and maintain integrations between ServiceNow and HR systems (Workday, SAP SuccessFactors), ITSM tooling, LDAP/AD, and enterprise middleware.
• Build and maintain import sets, transform maps, and data source configurations for bulk data migrations and ongoing data synchronization.
• Configure and manage CMDB population strategies, including Service Graph Connectors and Discovery integrations.
• Implement data validation, error handling, and logging frameworks within integration pipelines to ensure reliability and traceability.
• Collaboration & Delivery
• Work closely with the ServiceNow Architect to translate solution designs and technical specifications into production-ready implementations.
• Participate in Agile ceremonies—sprint planning, stand-ups, retrospectives—and contribute to accurate effort estimation and sprint commitments.
• Mentor junior and mid-level developers through code reviews, pair programming, and knowledge-sharing sessions.
• Liaise with client technical teams and business stakeholders to clarify requirements, demonstrate functionality, and gather feedback during UAT.
• Contribute to technical documentation including design specs, integration runbooks, and developer onboarding guides.

Senior ServiceNow Developer

AI Engineer

• Work as senior technical role on a delivery pod
• Review what the AI produces
• Decide what to build

• Implement proof of concept through production-ready capabilities that directly improve clinical trial processes for a large system supporting cancer clinical trials.
• Design, build, and deploy autonomous AI agents capable of understanding high-level goals, planning actions, and executing tasks with minimal human intervention.
• Utilize frameworks like LangChain, LangGraph or CrewAI to build LLM-powered workflows.
• Build robust backend services (Python/REST API/Node.js) and Spring boot RESTful APIs to support agent orchestration and user interfaces.
• Create intuitive interfaces (React, Next.js, TypeScript) for users to monitor, configure, and intervene in AI agent workflows with human-in-the-loop.
• Develop custom tools, plugins, and Model Context Protocol (MCP) servers to securely expose internal services, APIs, and databases to LLMs.
• Architect and optimize Retrieval-Augmented Generation (RAG) pipelines and vector databases.
• Deploy AI applications on cloud platforms (AWS, Azure, or GCP) using Docker, Kubernetes, and CI/CD pipelines.
• Implement observability, logging, tracing (e.g., LangSmith, Langfuse), and guardrails to monitor AI performance, cost, and safety.

Personalization Manager

ServiceNow Architect

Senior ServiceNow Developer

AI Engineer

Full Stack AI Developer