Senior Director, Client Service – B2B
Bounteous
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $136,000 - $182,000 per year
Job Level
Senior
About the role
- Oversee, grow, and continuously expand a portfolio of key strategic diversified accounts, comprising $8-15MM in revenue
- Develop and maintain strong client relationships; serve as the key liaison with executive leaders and senior stakeholders
- Intimately understand the client’s brand and business; identify long term goals and key objectives
- Partner with clients and internal teams to create creative, rich, relevant customer experiences that drive results
- Guide cross-functional teams from initiation through to completion
- Promote Bounteous’ integrated solutions to clients; consistently demonstrate agency value, proactively communicate additional agency capabilities and offerings to grow the scope of business and establish long-term partnerships
- Collaborate with practice and competency leaders to deliver best-in-class solutions
- Develop and manage strategic account management plans that establish relationships enterprise-wide, identify and mitigate threats, uncover opportunities, and raise our strategic role with client business leaders
- Understand, articulate, and manage the full range of client concerns; consistently score highly on quarterly client satisfaction surveys
- Oversee new Statement of Work kickoffs and customer on-boarding processes with internal stakeholders and systems, including finance, legal, design, and development
- Understand the scope of programs as defined by the business requirements and budget process
- Partner with Program Delivery to ensure work is delivered to clients' satisfaction; confirm revenue forecasts are accurate and maintained within Salesforce
- Take a proactive approach to self-development; identify opportunities for growth, improvement, and enhancement
- Travel (up to 60%) to meet client stakeholders, build relationships, and expand into other buyers within client organizations
Requirements
- 5+ years of account leadership as a client partner, client service executive, engagement lead, and/or account management experience
- 10+ years of experience in the professional services and/or consulting industry
- 5+ years of relevant experience in the U.S. B2B sector (industrial, manufacturing, logistics, distribution, agriculture, transportation, and/or automotive), either client-side or as a trusted advisor
- Experience with the U.S. financial services sector (banking, wealth management, insurance, and fintech) a plus
- Demonstrated success strategically growing portfolios and expanding client accounts
- Strong business acumen; proven ability to think strategically about business, customer experience, and technical challenges; an entrepreneurial approach to finding new growth levers for the business
- Skilled at managing multiple clients in an ever-changing environment
- Strong communicator with all levels of leadership, management, and staff to achieve desired outcomes and build strong alliances and relationships
- Outstanding executive presence, presentation, and negotiation skills; the ability to inspire, engage, partner with, and influence senior leadership
- Excellent verbal and written communication skills
- Strong conflict resolution and negotiation skills
- Experience leading and operating in a matrixed organization
- Prior people management/mentorship experience
- Experience managing relationships in leveraging a global delivery team
- BA/BS degree or equivalent consulting agency experience preferred
- Ability to travel and work on-site with clients 60% of the time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementportfolio growthclient relationship managementstrategic planningcustomer experience designnegotiationconflict resolutionfinancial forecastingprogram deliverymatrix organization experience
Soft skills
strong communicatorexecutive presencepresentation skillsentrepreneurial mindsetability to inspirerelationship buildingmentorshipadaptabilitystrategic thinkingcollaboration