Bounteous

Director, IT Operations Engineering

Bounteous

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $136,000 - $182,000 per year

Job Level

Lead

Tech Stack

CloudMacOS

About the role

  • Lead enterprise IT operations, endpoint engineering, and information security initiatives to ensure secure, reliable, high-performing systems
  • Oversee IT Operations & Engineering team responsible for internal DevOps, endpoints (Windows, macOS, virtual/physical), and enterprise platform integrations
  • Serve as primary escalation point for DevOps account issues and service requests; collaborate with business units to triage and resolve problems
  • Support project setups, deployments, and infrastructure verification following internal best practices
  • Continuously monitor automated alert systems, triaging events and ensuring proactive resolution
  • Oversee design, configuration, deployment, and maintenance of Windows and macOS environments (physical and virtual)
  • Provide reporting and updates to leadership on OS upgrades, migrations, and patch deployments through MDM tools (Intune, Kandji)
  • Ensure endpoint environments and applications remain secure, reliable, and compliant with enterprise standards
  • Partner with Supplier Risk Management, Cyber Defense, and Application Security teams to resolve operational and security-related issues
  • Promote and enforce information security best practices, identify and report security risks, and ensure data protection measures comply with GDPR/CCPA

Requirements

  • 8–10+ years of progressive experience in IT operations, DevOps, endpoint engineering, and enterprise platform management, with proven leadership experience
  • Certifications in relevant MDM platforms (Intune, Kandji, or equivalent)
  • Expertise in endpoint management across Windows and macOS environments, including automation workflows and enterprise-scale deployments
  • Strong technical understanding of infrastructure, enterprise platforms, and security technologies
  • Proficiency in PowerShell, Bash, and infrastructure-as-code automation concepts
  • Exceptional organizational skills with the ability to manage multiple priorities in a fast-paced environment
  • Strong collaboration and communication skills; demonstrated ability to work effectively across technical and non-technical teams
  • Bachelor’s degree in Computer Science, Information Technology, or related field preferred; equivalent professional experience considered