Sales

• Oversee and support a team of Sales Order Coordinators and Sales Order Specialists.
• Act as first point of contact for team questions about order issues; provide feedback and coaching to the team.
• Participate in team member performance management, including one-on-ones, coaching, PIPs, and annual performance reviews.
• Manage PTO requests for Sales Order Coordinators and Sales Order Specialists, ensuring coverage.
• Maintain the department’s PTO calendar, identifying coverage gaps and adjusting workloads.
• Coordinate last-minute coverage for call-ins or unexpected absences.
• Communicate clearly with team regarding coverage plans, changes, and workload expectations.
• Monitor team workloads, assist with complex or overdue orders, and provide additional support where needed.
• Collaborate with sales partners and suppliers for smooth order coordination and fulfillment.
• Help maintain documentation such as coverage notes, tip sheets, and process updates.
• Coordinate with management and other Team Leads to identify and drive initiatives to better service sales teams.

Sales Support Team Lead

Enterprise Account Executive

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